Airline Operations Control: a new concept for operations recovery

• Tipo: Capítulo ou Parte de Livro
• Data: 2011

Autores

António J. M. Castro (Autor) FEUP; Eugénio Oliveira (Autor) FEUP

Livro

Título: Airline Industry: Strategies, Operations and Safety

Páginas: 61-97

ISBN: 978-161122079-7

Indexação

Scopus - 1 Citação

Classificação Científica

FOS: Ciências exactas e naturais > Ciências da computação e da informação

CORDIS: Ciências Físicas > Ciência de computadores > Informática

Outras Informações

ID Authenticus: P-008-YS1

Abstract (EN): The Airline Operations Control Centre (AOCC) of an Airline Company is the organization responsible for monitoring and solving operational problems. It includes teams of human experts specialized in solving problems related with aircraft, crew members and passengers, in a process called disruption management of operations recovery. In this chapter we propose a new concept fro disruption management in this domain. The organization of the AOCC is represented through a Multi-Agent System (MAS), in which the roles that correspond to the most repetitive tasks are performed by intelligent agents. Human experts represented by agents that are able to inteact with them, are also part of this AOCC-MAS. We show the architecture of our AOCC-MAS, including the main costs involved and details about how the system takes decisions. We tested the concept, using several real airline crew related problems and using four methods: human experts (traditional way), the AOCC-MAS with and without the use of quality-costs and, finally, the integrated approach presented in this chapter. Results are here presented and discussed.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Nº de páginas: 37