Upframing Service Design and Innovation for Research Impact

• Tipo: Outra Publicação em Revista Científica Internacional
• Data: 2018

Autores

Lia Patrício (Autor) FEUP; Gustafsson, A (Autor) Outra; Fisk, R (Autor) Outra

Revista

Título: Journal of Service Research

Vol. 21

Páginas: 3-16

ISSN: 1094-6705

Editora: SAGE

Indexação

ISI Web of Knowledge - 41 Citações

Scopus - 71 Citações

Outras Informações

ID Authenticus: P-00N-FF0

DOI: 10.1177/1094670517746780

Abstract (EN): Service design and innovation are receiving greater attention from the service research community because they play crucial roles in creating new forms of value cocreation with customers, organizations, and societal actors in general. Service innovation involves a new process or service offering that creates value for one or more actors in a service network. Service design brings new service ideas to life through a human-centered and holistic design thinking approach. However, service design and innovation build on dispersed multidisciplinary contributions that are still poorly understood. The special issue that follows offers important contributions through the examination of service design and innovation literature, the links between service design and innovation, the role of customers in service design and innovation, and service design and innovation for well-being. Building on these contributions, this article develops a future research agenda in three areas: (1) reinforcing and expanding the foundations of service design and innovation by integrating multiple perspectives and methods; (2) advancing service design and innovation by improving the connection between the two areas, deepening actor involvement, and leveraging the role of technology; and (3) upframing service design and innovation to strengthen research impact by innovating complex value networks and service ecosystems and by building a cornerstone for transformative service research.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Nº de páginas: 14