Abstract (EN):
This paper introduces work practice modeling and simulation
as a mean to assess and evolve the airline organizational structure
performance. It departs from the empirical knowledge conveyed through
interviews with airline operators and builds an analytical infrastructure
geared towards evaluating the current and hypothetical organizational
structures. To better reproduce the operational control challenges faced
by airline companies it uses real pre and post operational data containing
scheduled
ights, delay codes and aircraft and crew rosters. By the end of
the research study, the simulation of the same operational scenario across
four distinct organizational structures demonstrated improvements up to
15% in disruption handling time and up to 21% in collaborator stress.
Idioma:
Inglês
Tipo (Avaliação Docente):
Científica
Contacto:
Eugénio Oliveira
Notas:
Nº de páginas:
21