Customer Relationship Management

Code:

ESG0023

Acronym:

GRC

Keywords
Classification	Keyword
OFICIAL	Engineering
OFICIAL	Economics
OFICIAL	Computer Science

Instance: 2009/2010 - 1S

Active?	Yes
Responsible unit:	Department of Industrial Engineering and Management
Course/CS Responsible:	Master in Services Engineering and Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MESG	21	Syllabus since 2007/08	2	-	6	42	162

Teaching language

Portuguese

Evaluation Type

Distributed evaluation with final exam