Business Processes and Models
Keywords |
Classification |
Keyword |
OFICIAL |
Automation, Control & Manufacturing Syst. |
Instance: 2011/2012 - 1S
Cycles of Study/Courses
Teaching language
Portuguese
Objectives
At the end of the course, students should be capable of:
a- describing and explaining the context of development of new models and processes of business supported by information and communication technologies;
b- explaining the advantages of a process-oriented management of organisations and describing the most important norms and reference models;
c- identifying and designing processes of organisation;
d- specifying, explaining and applying the most important methodologies, techniques and tools which support modelling and analysis of processes in an organisation;
e- specifying information systems, which support business process management
Program
I- Concepts and principles; Models and processes: framework and strategy;
II- Process-oriented management systems; Business Models and Business Processes;
III- Identification and modelation of processes and services; Representation methods and process documentation; Application examples; “as-is” and “to be” models;
IV- Specification of information systems which support process and services management;
V- Process management: models, techniques and tools; Alignment, and Performance improvement and management.
Complementary Bibliography
Tenner, Arthur R.;
Process redesign. ISBN: 0-201-63391-4
Sharp, Alec;
Workflow modeling. ISBN: 1-58053-021-4
Teaching methods and learning activities
Theoretical-classes: presentation of the themes of the course, discussion and application of knowledge
Extra-classes: individual assignments of limited complexity related with the themes of theoretical-classes
Theoretical-practical classes: Students will have to do an assignment on the analysis and design of business processes of an organisation and the respective support information system. It will be a long term group assignment of medium/high complexity.
Evaluation Type
Distributed evaluation with final exam
Assessment Components
Description |
Type |
Time (hours) |
Weight (%) |
End date |
Attendance (estimated) |
Participação presencial |
52,00 |
|
|
Teamwok: Business Model Development and Processes Analysis |
Trabalho escrito |
50,00 |
|
|
Individual Work |
Trabalho escrito |
26,00 |
|
|
Final exam |
Exame |
2,00 |
|
|
Final exam |
Exame |
2,00 |
|
|
|
Total: |
- |
0,00 |
|
Amount of time allocated to each course unit
Description |
Type |
Time (hours) |
End date |
Regular study |
Estudo autónomo |
20 |
|
Preparation for final exam |
Estudo autónomo |
10 |
|
|
Total: |
30,00 |
|
Eligibility for exams
Students have to attend to classes and do the assignment, to be admitted to exams.
Calculation formula of final grade
Final Mark will be based on the average mark of the following components:
- Individual assignment (with professor’s opinion): 10%
- Teamwork: 40%
- Written exam: 50%
Examinations or Special Assignments
Individual assignments (homework);
A long term teamwork assignment
Special assessment (TE, DA, ...)
Students with special status may choose to attend the course as if they were ordinary students, submitting to the standard evaluation.
Alternatively, students must submit to:
- A written examination which will contribute 35% of final grade;
- An oral exam that will contribute the remaining 20% towards the final score;
- Presentation and discussion of individual practical work (45%).
Classification improvement
Students can only improve their final exam mark.
Observations
Students have to attend to classes and reach a minimum mark of 40% in the written exam, to complete the course.