ESG0002 - ECTS After the completion of this course unit, students should be able to:
a - Describe and explain the context that supports the development of new models and business processes supported by information and communication technologies.
b - Explain the benefits of process- oriented organizations management and describe the regulatory frameworks and models of reference.
c - Identify and design the processes of an organization from its business model.
d - List, explain and apply the main methods, techniques and support tools to the modeling and analysis of processes in an organization.
e - Specify information systems to support the implementation and management of business processes from their models.

ESG0006 - ECTS

ESG0004 - ECTS

ESG0001 - ECTS It is intended to put students in contact with the main concepts of management, providing them with an integrated view of processes and the different areas of management. In this sense, it addresses the process of management, the main functional areas, and strategic management as an area integrator.
The course unit has a theoretical and practical nature, combining the theoretical basis for its application to the study of cases of companies and the carrying out of work. The course has the following objectives:
1. Develop skills in the use of a set concepts, methods and tools for Service Management.
2. Enhance the knowledge of the different functional areas of Service Management, and how they interrelate each other with the company's overall strategy.
3. Develop skills to coordinate multiple interdisciplinary tasks, integrating the different areas of Service Management, in order to achieve common goals.
4. Understand and explore how information technology can be an enhancer on Service Management and value co-creation.
5. Improve teamwork skills.
6. Develop capabilities for applying service management methods and tools in the analysis of firms and identify potential improvements.
7. Develop capabilities for applying service management methods and tools in the analysis of case studies.

EIC0057 - ECTS

Aims:
1. To prepare students to analyse interactive systems concerning their quantitative and qualitative parameters.

2. To prepare students to use study, observation and questioning techniques based on the understanding of the conceptual model of system users.

3. To prepare students to use a construction process of interactive products based on the design, user assessment, conception, prototyping, validation, construction and maintenance.

ESG0025 - ECTS - Analyze and discuss the structuring role of communications and its impacts on organization and economic and social development of societies (companies, citizens, public administration).
- Understanding the technological trends of telecommunications (networks, terminals, services).
- To be acquainted with the relevant aspects of the sector in Portugal and in the world.
- Mastering some basic technological concepts to facilitate multi-disciplinary dialogue in organizations, either internal collaborative processes or in the external relationship with partners, suppliers or customers of the value chain.
- Learn to make use of ICT (as part of multimedia communication) to promote innovation, whether in business models, in production processes or decisions, products and services.
- To be acquainted with the incorporation of electronic communication platforms in the construction and provision of services, using real case studies.

MCI0013 - ECTS

1. To present Cognitive Psychology as a knowledge area integrating Information Science professional education;2. To identify the basic concepts of this knowledge;3. To analyze the implications of this knowledge for Information Science; 4. To relate and to apply this knowledge when generating and making available information

 

ESG0005 - ECTS - understand the complexity and quantitative and qualitative aspects of decision making processes, using simple approaches for their structuring;
- be able to create spreadsheet models and develop tools for decision support;
- use general concepts and principles of Decision Theory and Multicriteria Analysis, to structure decision alternatives and criteria;
- be able to perform data analysis and modelling, as well as sensitivity and scenario analysis;
- use optimization, heuristic and simulation models and algorithms, to suppor the solution of decision problems;
- understand the problems associated with the design of Decision Support Systems e be able to contribute to their specification.

EIG0021 - ECTS

MAIN OBJECTIVE

The main aim of this course is to educate students to design adequate information systems which fulfil users’ needs and the objectives of organizations, taking into account the short, medium and long term.

SPECIFIC OBJECTIVES

1. To prepare students to use techniques for the identification of critical factors of success, for modelling activities and business processes.

2. To prepare students to use conceptual modelling techniques, in particular object class modelling.

3. To prepare students to apply user interface modelling techniques.

4. To prepare students to use software engineering methodologies.

5. To prepare students to use available computer tools of Database Management Systems (DBMS) for Information Systems prototyping.

 

 6. To prepare students to use relational database modelling techniques.

ESG0012 - ECTS

In the context of the value creation and management, the aim of this course is to give students theoretical and practical knowledge necessary to understand the consequences of operational decisions, by acquiring skills both in accounting and in financial management. Important information: please note that most of the topics of this course must be taught in Portuguese, given that Portuguese accounting rules and taxes have specific names that are not translatable.

ESG0008 - ECTS

ESG0009 - ECTS

This course unit aims to provide students with conceptual and instrumental resources to carry out a research project in the domain of social sciences. The concepts to be approached are related to two general domains: the historical and epistemological context of social sciences research and the comprehension of the different stages of a research project.

ESG0014 - ECTS

The objective of this course is to teach the methods, techniques and best practices to plan, manage and carry out a process analysis and requirements specification of a system-based services technologies.

ESG0010 - ECTS

It is expected to endow the students with skills to:

• develop an global view of the traditional and recent concepts of operations management, logistics and supply chain management in services;
• design, plan and manage operations and logistics in the service sector, considering the maximization of operational efficiency and client satisfaction;
• understand the role of operations and logistics in the global strategy of the company;
• understand the need to align the logistic processes with those of the suppliers and clients.

ESG0015 - ECTS

1.To provide an understanding of the human and organizational contexts in which you will be working and the skills you will need to be productive and successful as you enter the world of work and throughout your career.

2.To explore how to put the scientific, technical and organizational knowledge learned at FEUP to work in addressing the major challenges facing management and organizations today.

 

ESG0011 - ECTS

 

The course aims at developing competencies Services Marketing, whether businesses or companies providing services industries that include a service component in its global offering to customers. The course integrates a sound conceptual ground, with presentation and discussion of services marketing concepts and methods, with its application to the development of a marketing plan and case study analysis and discussion.

 

ESG0024 - ECTS

ESG0013 - ECTS SPECIFIC AIMS:
This course unit aims to make students understand:
- the role of Information Systems (IS) in organisations and the importance of being aligned with organisations strategy;
- the concept of Information Systems Architecture (ISA) and its importance within organisations and whether ASI is able to develop the appropriate business strategy.

LEARNING OUTCOMES:
- to acquire knowledge in business models in digital economy
- to be capable of making decisions in IS, chiefly in the area of IS planning and management
- to be capable of using IS in the aspects related to business analysis and knowledge management
- to understand the concept of Information Systems Architecture (ISA) and its importance within organisations
- to be acquainted with some frameworks and their practical application in ISA definition
- to be capable of using methods and tools to acquire different architectures involved in ISA (business, data, applications, technology)
- to be capable of developing an appropriate ISA to business necessities and strategy
- to contact with some trends of application development in order to help the exchange of information and interoperability (XML, Web Services, SOA, etc.)

ESG0019 - ECTS The course aims at providing and developing competences on the different new service development and design methodologies, integrating a robust theoretical ground, based on the discussion of state of the art methods cases, with its application to a new service development project. The course is intended to provide you with the following benefits:
1. Competence with a set of tools and methods for new service design and development.
2. Create confidence in your own ability to create a new service /product service.
3. Raise awareness of the role of the customer and multiple functions/stakeholders in creating a new product
4. Develop the ability to coordinate multiple, interdisciplinary tasks, in order to achieve a common objective.
5. Consolidate knowledge from other courses through practice in a project of design of a New Service .
6. Enhance team working skills.
7. Define and organize a product/service development process in the enterprise.
8. Define a well structured plan for the development of new product/services.
9. Study and become familiar with the use of different tools and techniques to develop systematically and methodically innovative service/products giving careful thought to the role to be played by the various functional areas of the company, both during the development phase an also on commercial launch and after sales servicing .
10. Align the product/service development process with the strategic goals of the company.

ESG0018 - ECTS Beginning of the final dissertation project:

1 - Project selection, identification of external supporting organization (opcional) and internal advisor.

2 - Learning to use relevant data analysis tools in particular SPSS and NVivo.

3 - Presentation to colleagues of selected project.

ESG0020 - ECTS 1- BACKGROUND
Strategic thinking is becoming more and more relevant for an Industrial Engineer. The need to develop strategic management skills is crucial for the competitiveness of organizations, and only those o possess such skills will be able to assume higher levels of responsibility.

2- SPECIFIC AIMS
This course unit aims to endow students with the basic skills to think strategically, to develop a specific business and corporate strategy, to understand the issues and hurdles of implementation, in order to play a role in a given company's competitiveness.

3- PREVIOUS KNOWLEDGE
EIG0035 Project Appraisal
EIG0036 Human Resources Management
EIG0034 General Management
EIG0029 Operations Management
EIG0028 Total Quality Management
EIG0032 Financial Management
EIG0030 Logistics Management
EIG0031 Marketing

4- PERCENTUAL DISTRIBUTION
* Scientific component - 60%
* Technological component - 40%

5- LEARNING OUTCOMES
At the end of this subject, students should be able to:
- think strategically
- understand the issues and hurdles of implementing a given strategy
- design a specific business and corporate strategy
- design a strategic implementation plan
- define the controlling mechanisms for a given implementation plan

ESG0023 - ECTS

Teach the key concepts and methodologies for managing the customer relationship as well as key standards, technologies and systems that allow organizations to maintain and deepen relationships with their customers.

ESG0021 - ECTS

ESG0026 - ECTS