Quality certification in the virtual enterprise, an objective tool for supply chain management and customer satisfaction

• Tipo: Artigo em Livro de Atas de Conferência Internacional
• Data: 2000

Autores

João José Pinto Ferreira (Autor) FEUP; José Baptista Mendonça (Autor) FEUP; Ângelo Martins (Autor) Outra

Ata de Conferência Internacional

Título: Working Conference on Infrastructures for Virtual Enterprises, PRO-VE’2000

Páginas: 479-486

Florianopolis, Brazil, 4-6 December 2000

Outras Informações

DOI: 10.1007/978-0-387-35399-9_46

Abstract (EN): In the scope of virtual and networked enterprises. we propose a way to integrate quality management into enterprise modeling and allow for quality certification of the whole enterprise. ISO 9001:2000 is presented as a suitable standard for these enterprises quality management systems implementation. On the other hand, quality management system certification in the scope of ISO 10011 is quite difficult, being presented some alternative scenarios for certification. © 2001 by Springer Science+Business Media New York.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Nº de páginas: 8