Abstract (EN):
The Airline Operations Control Centre (AOCC) organiza-
tion is responsible for monitoring and solving operational problems in day-to-day airline operations. It includes human expert teams specialized in solving problems related with aircrafts, crew members, and passengers, in a process called disruption management or operations re-
covery. We present a new and innovative negotiation-based approach
to solve these problems, replacing traditional AOCC expert teams with
intelligent agents in a cooperative multi-agent system (MAS). Human
interaction focuses on supervision and critical decision actions, such as
nal approval of proposed solutions. The main research goal is to nd
the best solution for each problem in an integrated, dynamic and dis-
tributed way, by developing agents with their own objectives that work
together to minimize the disruptions' eects in the operational plan. Our
prototypes, implementing the described approach, led to experiments us-
ing real airline data, with problems and solutions validated by experts.
Results are presented and discussed
Idioma:
Inglês
Tipo (Avaliação Docente):
Científica