Information Services Management

Code:

CINF013

Acronym:

GSI

Instance: 2014/2015 - 2S

Active?	Yes
Responsible unit:	Department of Journalism and Communication Sciences
Course/CS Responsible:	Bachelor of Arts in Information Science

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
CINF	40	Plano Oficial a partir de 2008/2009	3	-	6	56	162

Teaching language

Portuguese

Objectives

1- Understand and organizationally contextualize the information service management.

2- Acquire the theoretical and methodological principles oriented to the planning, organization, management and evaluation of information services, independently of the organizational context, the information nature, the information lifecycle stage, the production method or the storage medium.

3- Acquire the theoretical and methodological principles oriented to the study, analysis, modeling, management and evaluation of the processes of information services management, as well in services and people performance assessing.

4- Acquire the basic knowledge, competences and skills in order to participate in the conception, planning, management and evaluation/performance assessment of information services.

5- Understand and apply the techniques, standards and other tools and perform the technical procedures related with the management and evaluation/performance assessment of information services.

Learning outcomes and competences

Consolidate knowledge and skills previously acquired.
Aquisition of specific skills within the management function applied to the specific case of an information service in different organizational contexts (institutionalized or not, public or private).
Understand the information service role in the context of the knowledge and services economy.
Owning the ability to develop an integrated approach of the organization (structure, players and processes) of of the service process management, inside the organizational management, and to provide the strategies and objectives alignment.
Owning the basic knowledge and skills related with the typology of services, the different organic framework, the main policies and the operating, organization, management and evaluation models.
Understand and situate thei nformation professionaland understand what is expected from him in terms of references and performance.

Working method

Presencial

Pre-requirements (prior knowledge) and co-requirements (common knowledge)

Basic Principles of Management
Sociology of Organizations
Information Management

Program

I. INFORMATION SERVICES
1. In the organizational context / institutional
2. Types
3. Knowledge economy challenges

II. THE PROJECT-BASED MANAGEMENT
1. Life cycle Models
2. Processes
3. Planning and control
3.1. Planning
3.2. Scope
3.3. Organization
3.4. Costs
3.5. Time
3.6. Risks
3.7. Human Resources
3.8. Quality
4. Execution and PDCA cycle

III. INFORMATION SERVICES MANAGEMENT
1. The Information Service and Information Management
2. The Information Service in the Information Era
2.1. Evolution and challenges
2.2. The "market"
2.3. The role of information manager
2.4. Mission, Vision and Values
3. Policies, Resources and Functional Areas
3.1. Policies
3.2. Resources
3.3. Operating models, processes and areas

IV - MANAGEMENT CONTROL, QUALITY AND PERFORMANCE ASSESSMENT
1. Management Control and Quality
2. Performance Assessment and Models of Excellence

V. INFORMATION SERVICES MARKETING

Mandatory literature

ALLAN, Barbara; Project management : tools and techniques for today's ILS professional, Facet, 2004. ISBN: 1-85604-504-8
CAPRICHO Lina; LOPES, Albino ; Manual de gestão da qualidade, Biblioteca Editora, 2007. ISBN: 978-972-8871-13-0
EVANS, G. Edward ; Management basics for information professionals, New York : Neal-Schuman , 2000
INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS AND INSTITUTIONS ; Education and research for marketing and quality management in libraries, München : K.G.Saur, 2002. ISBN: 3-598-21829-X
PINTO, Maria Manuela Gomes de Azevedo ; Modernização administrativa e qualidade: uma ferramenta chamada CAF, BAD, 2003. ISBN: 0007-9421
PINTO, Maria Manuela Gomes de Azevedo ; Uma era, uma visão, um paradigma : da teoria à prática. , Faculdade de Letras , 2005. ISBN: 1645-4936
PROJECT MANAGEMENT INSTITUTE ; A guide to project management body of knowledge (PMBOK® Guide), Pennsylvania : Project Management Institute, 2004
REAL, Manuel Luís ; A gestão do Arquivo Municipal do Porto, Gabinete de Estudos a&b, 2006. ISBN: 0873-5670

Complementary Bibliography

BAWDEN, David ; User-oriented evaluation of information systems and services, Aldershot : Gower, 1990. ISBN: 0-566-05209-1
BROWN, Mark ; A Gestão de Projectos com Sucesso : planeamento eficaz, como controlar o tempo, gestão dos custos, assegurar a qualidade, Lisboa : Editorial Presença, 1993
BROPHY, Peter ; Quality management for information and library managers, London : Aslib Gower, 1997. ISBN: 0-566-07725-6
BRYSON, Jo ; Effective library and information centre management, Hampshire : Gower, 1996. ISBN: 0-566-05640-2
CASTELEYN, Mary; WEBB, Sylvia P.; Promoting excellence : personnel management and staff development in libraries, London : Bowker Saur, 1994. ISBN: 0-86291-606-2
CEITIL, Mário ; Gestão de recursos humanos : para o século XXI, Lisboa : Edições Sílabo, 2006. ISBN: 972-618-428-2
DRUCKER, Peter F. ; As Organizações sem fins lucrativos, Lisboa : Difusão Cultural, 1993. ISBN: 972-709-188-1
DUCHEIN, Michel ; Les bâtiments et équipements d'archives, . Paris : Archives Nationales, 1985. ISBN: 2-86000-114-X
GOODWORTH, Clive ; Técnicas da gestão de pessoal, Lisboa : Editorial Presença, 1990. ISBN: 972-23-1097-6
GORDO, Ana Paula; PORTILHEIRO, Joaquim ; A Rede de bibliotecas de leitura pública: construção / recuperação de edifícios, Lisboa : BAD, 1990
HAMILTON, Feona ; Infopromotion : publicity and marketing ideas for the information profession, Aldershot : Gower, 1990. ISBN: 0-566-05577-5
INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS AND INSTITUTIONS ; Adapting marketing to libraries in a changing and world-wide environment : papers, Munchen : K.G. Saur, 2000. ISBN: 3-598-21811-7
INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS AND INSTITUTIONS ; E-Learning for management and marketing in libraries, München : K.G.Saur, 2005. ISBN: 3-598-21843-5
KOTLER, P. ; Marketing para organizações que não visam o lucro, São Paulo : Atlas, 1994. ISBN: 85-224-0397-X
MCLURE, Charles R.; SAMUELS, Alan R.; Manual de planificación para bibliotecas: sistemas y procedimientos, . Madrid : Fundación Germán Sánchez Ruipérez, 1991. ISBN: 84-86168-66-X
MIGUEL, António ; Gestão moderna de projectos, . Lisboa : FCA - Editora de Informática, 2006. ISBN: 978-972-722-502-6
PANTRY, Sheila ; Managing outsourcing in library and information services, London : Facet, 2004. ISBN: 1-85604-543-9
PINTO, Maria Leonor Cardoso Sérgio; O marketing nas bibliotecas públicas portuguesas, Lisboa : Colibri, 2007. ISBN: 978-972-772-698-1
PINTO, Maria Manuela Gomes de Azevedo ; Gestão integrada do Sistema de Informação Municipa, Gabinete Páginas a&b, 2003. ISBN: 0873-5670
PIRES, António Ramos ; Qualidade : sistemas de gestão da qualidade, Lisboa : Sílabo, 2004. ISBN: ISBN 972-618-333-2
PORTUGAL. Instituto Português do Livro e das Bibliotecas ; Bibliografia essencial para as bibliotecas públicas, Lisboa : IPLB, 1998
PORTUGAL. Instituto Português do Livro e das Bibliotecas; Programa de apoio às bibliotecas públicas, IPLB, 1997
RANDOLPH, W. Alan; BARRY, Z. Posner ; Planeamento e gestão de projectos, Lisboa : Editorial Presença, 1992
STIELOW, Frederick ; Building digital archives, descriptions, and displays : a how-to-do-it manual for archivists and librarians, New York : Neal-Schuman Publishers, 2003. ISBN: 1-55570-463-8
TEIXEIRA, Sebastião ; Gestão das organizações, Lisboa : McGraw-Hill, 1998. ISBN: 972-773-001-9
TURNER, Rodney J. ; The Handbook of project-based management, Cambridge : McGraw-Hill, 1993
UNESCO; Manifesto da Unesco sobre bibliotecas públicas, 1998. ISBN: 0872-0797
WHITE, Andrew ; E-Metrics for library and information professionals : how to use data for managing and evaluating electronic resource collections, London : Facet, 2006. ISBN: 1-85604-555-2

Teaching methods and learning activities

Theoretical and practical lectures with discussion and students active participation. Classes will be supported by audiovisual and multimedia technologies.
Presentation of case studies, projects, relevant activities and study visits.
Where appropriate, it will be explored the use and manipulation of resources, tools and applications specifically related with management, namely with projects management (following case studies and project’s presentations).
Distribution assessment with final exam: 2 hours exam without consultation (50%) + Research work, individual or in a group (50% - including (70%) a written report + (30%) oral presentation in the classroom).
Student may also present an optional work (individual): increases up to 2 grade-point (0/20) in the assessment component "Research work".

Software

MS VISIO
MS PowerPoint
MS Project

keywords

Humanities > Information science > Library science
Humanities > Information science > Information management
Humanities > Information science > Documenttion
Humanities > Information science > Archivistics
Social sciences > Economics > Management studies > Resources management
Social sciences > Economics > Management studies > Quality management

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation	Weight (%)
Exame	50,00
Trabalho escrito	50,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Estudo autónomo	56,00
Frequência das aulas	50,00
Trabalho de investigação	54,00
Total:	160,00

Eligibility for exams

According to the Assessment Regulations in force.

Calculation formula of final grade

2 hours writen exam without consultation (50%) + Research work, individual or in a group (50% - including 70% (a written report) + 30% (oral presentation in the classroom)).
The optional work (individual) increases up to 2 grade-point (0/20) in the assessment component "Research work".

Examinations or Special Assignments

Not applicable.

Special assessment (TE, DA, ...)

According to the Assessment Regulations in force.

Classification improvement

According to the Assessment Regulations in force.

Observations

The practical work involves a mandatory component (theme to be select from the list of available themes) and one optional component (participation in StarUP programme, an entrepreneurship activity, or a report based on the Quality standards ISO 9000 and ISO 9001).
The mandatory component of the practical work will be subject of a written report (to be delivered on the day of the exam) and oral presentation.
In the optional component, the standards study should be subject of a written report, and, in the case of the entrepreneurship activity, it should be presented the Executive Summary and the Business Plan (all to be delivered on the exam day).
The assessment requires all specified components (practical work and exam).