Information Services Management

Code:

CINF013

Acronym:

GSI

Instance: 2009/2010 - 2S

Active?	Yes
Responsible unit:	Department of Journalism and Communication Sciences
Course/CS Responsible:	Bachelor of Arts in Information Science

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
CINF	41	Plano Oficial a partir de 2008/2009	3	-	6	56	162

Teaching language

Portuguese

Objectives

- Understand and organizationally contextualize the management of an information service.

- Acquire the theoretical and methodological principles oriented to the planning, organization and evaluation of information services, independently of the information nature, the information lifecycle stadium, the production method or the medium of storage.

- Acquire the theoretical and methodological principles oriented to the study, analysis and evaluation of the processes of information services management.

- Acquire the competences and abilities to perform the technical procedures related with the organization and evaluation of information services

- Understand and apply the techniques, standards and other tools related with information services management.

Program

1. INTRODUCTION
1.1. The information services: from de classical vision to the management of information with quality
2. INTERNATIONALS AND NATIONAL INFORMATION POLICIES
.1. International level
2.1.1. Internationals Organizations
2.1.2. Internationals Policies
2.2. National level
2.2.1. The Archives National System
2.2.2. The Libraries National System
2.2.3. The Departmental Archives Network
2.2.4. The Municipal Archive’s Network
2.2.5. The Public Libraries Network
2.2.6. The School Libraries Network
2.2.7. The University Libraries Network
3. THE INFORMATION SERVICE MANAGEMENT
3.1. Management: concepts, models, functions and levels
3.2. The management based on projects
3.2.1. Models of project’s vital cycle
3.2.2. Planning and control of projects
3.2.2.1. Ambit management
3.2.2.2. Organization management
3.2.2.3. Quality management
3.2.2.4. Cost management
3.2.2.5. Time management
3.2.2.6. Risk management
3.2.2.7. Human resources management
3.2.2.8. Project implementation
3.3. Material resources
3.4. Financial resources
3.5. Human resources
4. THE QUALITY IN INFORMATION SERVICES
4.1. Concepts
4.2. Standards ISO 9000 series
4.3. Standards related with Information Management and Information Services Management (ISO 15489-1 e 2; ISO/TS 23081-1:2004; ISO/TS 23081-2:2007; NP ISO 11620:2004; NP ISO 11620:2004/A1 2006; prNP 4427: 2003; AS 5090; ISDF; ISIAH; …)
4.4. Quality Management Systems and Certification
5. THE MARKETING IN INFORMATION SERVICES

Mandatory literature

ALLAN, Barbara; Project management : tools and techniques for today's ILS professional, Facet, 2004. ISBN: 1-85604-504-8
INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS AND INSTITUTIONS ; Adapting marketing to libraries in a changing and world-wide environment : papers, Munchen : K.G. Saur, 2000. ISBN: 3-598-21811-7
PINTO, Maria Manuela Gomes de Azevedo ; Gestão integrada do Sistema de Informação Municipa, Gabinete Páginas a&b, 2003. ISBN: 0873-5670
BRYSON, Jo ; Effective library and information centre management, Hampshire : Gower, 1996. ISBN: 0-566-05640-2
CEITIL, Mário ; Gestão de recursos humanos : para o século XXI, Lisboa : Edições Sílabo, 2006. ISBN: 972-618-428-2
DUCHEIN, Michel ; Les bâtiments et équipements d'archives, . Paris : Archives Nationales, 1985. ISBN: 2-86000-114-X
KOTLER, P. ; Marketing para organizações que não visam o lucro, São Paulo : Atlas, 1994. ISBN: 85-224-0397-X
TURNER, Rodney J. ; The Handbook of project-based management, Cambridge : McGraw-Hill, 1993
CASTELEYN, Mary; WEBB, Sylvia P.; Promoting excellence : personnel management and staff development in libraries, London : Bowker Saur, 1994. ISBN: 0-86291-606-2
HAMILTON, Feona ; Infopromotion : publicity and marketing ideas for the information profession, Aldershot : Gower, 1990. ISBN: 0-566-05577-5
GORDO, Ana Paula; PORTILHEIRO, Joaquim ; A Rede de bibliotecas de leitura pública: construção / recuperação de edifícios, Lisboa : BAD, 1990
MCLURE, Charles R.; SAMUELS, Alan R.; Manual de planificación para bibliotecas: sistemas y procedimientos, . Madrid : Fundación Germán Sánchez Ruipérez, 1991. ISBN: 84-86168-66-X
STIELOW, Frederick ; Building digital archives, descriptions, and displays : a how-to-do-it manual for archivists and librarians, New York : Neal-Schuman Publishers, 2003. ISBN: 1-55570-463-8
DRUCKER, Peter F. ; As Organizações sem fins lucrativos, Lisboa : Difusão Cultural, 1993. ISBN: 972-709-188-1
PROJECT MANAGEMENT INSTITUTE ; A guide to project management body of knowledge (PMBOK® Guide), Pennsylvania : Project Management Institute, 2004
EVANS, G. Edward ; Management basics for information professionals, New York : Neal-Schuman , 2000
INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS AND INSTITUTIONS ; Education and research for marketing and quality management in libraries, München : K.G.Saur, 2002. ISBN: 3-598-21829-X
WHITE, Andrew ; E-Metrics for library and information professionals : how to use data for managing and evaluating electronic resource collections, London : Facet, 2006. ISBN: 1-85604-555-2
PINTO, Maria Leonor Cardoso Sérgio; O marketing nas bibliotecas públicas portuguesas, Lisboa : Colibri, 2007. ISBN: 978-972-772-698-1
UNESCO; Manifesto da Unesco sobre bibliotecas públicas, 1998. ISBN: 0872-0797
BROWN, Mark ; A Gestão de Projectos com Sucesso : planeamento eficaz, como controlar o tempo, gestão dos custos, assegurar a qualidade, Lisboa : Editorial Presença, 1993
PINTO, Maria Manuela Gomes de Azevedo ; Modernização administrativa e qualidade: uma ferramenta chamada CAF, BAD, 2003. ISBN: 0007-9421
PORTUGAL. Instituto Português do Livro e das Bibliotecas ; Bibliografia essencial para as bibliotecas públicas, Lisboa : IPLB, 1998
BAWDEN, David ; User-oriented evaluation of information systems and services, Aldershot : Gower, 1990. ISBN: 0-566-05209-1
GOODWORTH, Clive ; Técnicas da gestão de pessoal, Lisboa : Editorial Presença, 1990. ISBN: 972-23-1097-6
INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS AND INSTITUTIONS ; E-Learning for management and marketing in libraries, München : K.G.Saur, 2005. ISBN: 3-598-21843-5
PINTO, Maria Manuela Gomes de Azevedo ; Uma era, uma visão, um paradigma : da teoria à prática. , Faculdade de Letras , 2005. ISBN: 1645-4936
PIRES, António Ramos ; Qualidade : sistemas de gestão da qualidade, Lisboa : Sílabo, 2004. ISBN: ISBN 972-618-333-2
PANTRY, Sheila ; Managing outsourcing in library and information services, London : Facet, 2004. ISBN: 1-85604-543-9
RANDOLPH, W. Alan; BARRY, Z. Posner ; Planeamento e gestão de projectos, Lisboa : Editorial Presença, 1992
TEIXEIRA, Sebastião ; Gestão das organizações, Lisboa : McGraw-Hill, 1998. ISBN: 972-773-001-9
REAL, Manuel Luís ; A gestão do Arquivo Municipal do Porto, Gabinete de Estudos a&b, 2006. ISBN: 0873-5670
BROPHY, Peter ; Quality management for information and library managers, London : Aslib Gower, 1997. ISBN: 0-566-07725-6
MIGUEL, António ; Gestão moderna de projectos, . Lisboa : FCA - Editora de Informática, 2006. ISBN: 978-972-722-502-6
PORTUGAL. Instituto Português do Livro e das Bibliotecas; Programa de apoio às bibliotecas públicas, IPLB, 1997

Teaching methods and learning activities

Theoretical lectures with discussion and students active participation.
Research works will be presented as a written report and as an oral presentation. Visits to some institutions will also be considered.
Classes will be supported by audiovisual and multimedia technologies.

Software

MS VISIO
MS PowerPoint
MS Project

keywords

Humanities > Information science > Archivistics
Social sciences > Economics > Management studies > Resources management
Humanities > Information science > Library science
Social sciences > Economics > Management studies > Quality management
Humanities > Information science > Documenttion
Humanities > Information science > Information management

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Description	Type	Time (hours)	Weight (%)	End date
Attendance (estimated)	Participação presencial	56,00
Written Exam	Exame	2,00
Research work	Trabalho escrito	31,00
	Total:	-	0,00

Amount of time allocated to each course unit

Description	Type	Time (hours)	End date
Exam preparation	Estudo autónomo	73
	Total:	73,00

Eligibility for exams

According to the Assessment Regulations in force.

Calculation formula of final grade

30% Research work (individual or in a group) + 70% Written Exam (2 hours exam without consultation

Examinations or Special Assignments

Not applicable.

Special assessment (TE, DA, ...)

According to the Assessment Regulations in force.

Classification improvement

According to the Assessment Regulations in force.