Information Systems – Technical Support

Contacts

Users have at their disposal different ways to place technical support requests:

1. Go to http://MyHelpdesk.up.pt
   This gives you a personal record of your interactions with the Helpdesk, and you can follow the evolution of support here.
2. Send an e-mail to si@ff.up.pt or helpdesk@ff.up.pt
   To avoid delays, in this approach you should use your institutional e-mail.
3. Call to the phone extension 8660 or 8755
4. Present the question in person (S09.P3.E3), respecting the office hours
   Monday, Wednesday and Friday in the periods 9:30am-11:30am and 2pm-4:30pm.

Main Services

• E-mail
  The institutional email address can be found at:
  • Teachers and Staff - http://webmail.ff.up.pt
  • Students - https://webmail.edu.up.pt/
  It is important that you check your e-mail regularly since this is the preferred mode of contact. In all communications with FFUP teachers and services you should always use your institutional e-mail and sign messages with your first and last name.
• Wireless Networks
  At FFUP there are two wireless networks:
  • The EDUROAM network (European-wide network) for use by the entire academic community, which provides Internet access on the FFUP campus, student residences, and other Portuguese and foreign colleges.
  • The UPorto network is intended for short-term guests such as meetings and congresses.
• VPN
  VPN allows remote access to online resources (journals, ebooks and databases) subscribed to by FFUP.
• Antivirus
  The antivirus solution ESET Endpoint Protection should be used to protect institutional computers, servers and the personal computers of students and staff, ensuring the safety of the computers that interact with the U.Porto network and services.
• Google for Education Account
  This service gives you access to Google's productivity tools portfolio for collaborative work.
• Microsoft Office 365 Account
  Office is a suite of Enterprise Cloud tools that make communication and collaborative work easier.
  
• Software - Academic Community
  U.Porto makes certain applications available for the academic community throughout the campus.
• Other Services