Análise e Modelação de Processos

Código:

ESG0002

Sigla:

AMP

Áreas Científicas
Classificação	Área Científica
OFICIAL	Engenharia

Ocorrência: 2015/2016 - 1S

Ativa?	Sim
Unidade Responsável:	Departamento de Engenharia e Gestão Industrial
Curso/CE Responsável:	Mestrado em Engenharia de Serviços e Gestão

Ciclos de Estudo/Cursos

Sigla	Nº de Estudantes	Plano de Estudos	Anos Curriculares	Créditos UCN	Créditos ECTS	Horas de Contacto	Horas Totais
MESG	41	Plano de estudos oficial a partir de 2007/08	1	-	6	56	162

Língua de trabalho

Inglês

Objetivos

Resultados de aprendizagem e competências

After the completion of this course unit, students should be able to: a - Describe and explain the context that supports the development of new models and business processes supported by information and communication technologies. b - Explain the benefits of process- oriented organizations management and describe the regulatory frameworks and models of reference. c - Identify and design the processes of an organization from its business model. d - List, explain and apply the main methods, techniques and support tools to the modeling and analysis of processes in an organization. e - Specify information systems to support the implementation and management of business processes from their models.

Modo de trabalho

Presencial

Programa

I- Concepts and principles; Models and processes: framework and strategy; II- Process-oriented management systems; Business Models and Business Processes; III- Identification and modelation of processes and services; Representation methods and process documentation; Application examples; “as-is” and “to be” models; IV- Specification of information systems which support process and services management; V- Process management: models, techniques and tools; Alignment, and Performance improvement and management.

Bibliografia Obrigatória

Sharp, Alec; Workflow modeling. ISBN: 1-58053-021-4

Bibliografia Complementar

Tenner, Arthur R.; Process redesign. ISBN: 0-201-63391-4

Métodos de ensino e atividades de aprendizagem

- Theoretical classes: presentation of course unit themes along with the presentation and discussion of real practical applications. -Extra classes: a)Regular execution of limited complexity individual assignments related to course unit themes. b) Execution of a project of analysis and design of an organisation business process and specification of the corresponding information systems of support. The project is a teamwork assignment of medium/high complexity.

Tipo de avaliação

Avaliação distribuída com exame final

Componentes de Avaliação

Designação	Peso (%)
Exame	45,00
Participação presencial	15,00
Trabalho escrito	40,00
Total:	100,00

Obtenção de frequência

Attendance to classes (according to General Evaluation Rules of FEUP) and execution of the scheduled practical assignment.

Fórmula de cálculo da classificação final

Average grade of the following components: - continuous assessment (attendance and participation in class, teacher's opinion, and individual works): 15% of the final grade; - teamwork: 40% of the final grade; - written exam: 45% of the final grade. The approval also requires the achievement of the following minimum ratings: - Written test: minimum 40% - Individual practical work: at least 40% - Work as a team: minimum 40% If there is a difference of more than 4 points (on a scale 0 to 20) in the marks obtained in practical and written test, then the higher classification shall be reduced until the difference is 4 values.

Provas e trabalhos especiais

Execution of the individual assignments (homework) Execution of the practical project (teamwork environment)

Avaliação especial (TE, DA, ...)

Students with special status will be assessed as ordinary students.

Melhoria de classificação

Students may only improve the grade of the written exam.

Observações

Os Estudantes que se candidatem a exame de conclusão de curso não serão dispensados da realização de um conjunto de os trabalhos práticos a definir, caso a caso, pelos docentes.