Transferable Skills: Professional Communication
Keywords |
Classification |
Keyword |
CNAEF |
Engineering and related techniques |
Instance: 2024/2025 - 1S (of 07-10-2024 to 22-11-2024)
Cycles of Study/Courses
Acronym |
No. of Students |
Study Plan |
Curricular Years |
Credits UCN |
Credits ECTS |
Contact hours |
Total Time |
CP |
0 |
Syllabus |
1 |
- |
1,5 |
12 |
40,5 |
L.AERO |
0 |
Syllabus |
3 |
- |
1,5 |
12 |
40,5 |
L.BIO |
2 |
Syllabus |
3 |
- |
1,5 |
12 |
40,5 |
L.EA |
3 |
Syllabus |
2 |
- |
1,5 |
12 |
40,5 |
L.EC |
10 |
Syllabus |
2 |
- |
1,5 |
12 |
40,5 |
L.EEC |
29 |
Syllabus |
2 |
- |
1,5 |
12 |
40,5 |
L.EGI |
4 |
Syllabus |
2 |
- |
1,5 |
12 |
40,5 |
L.EM |
8 |
Syllabus |
3 |
- |
1,5 |
12 |
40,5 |
L.EMAT |
1 |
Syllabus |
3 |
- |
1,5 |
12 |
40,5 |
L.EMG |
1 |
Plano de estudos oficial a partir de 2008/09 |
2 |
- |
1,5 |
12 |
40,5 |
3 |
Teaching Staff - Responsibilities
Teaching language
Suitable for English-speaking students
Objectives
- Identify different styles of interpersonal relationships and determine the most adequate behavioral, attitudinal and relational factors for the efficiency of each professional communication situation.
- Apply attitudes that generate satisfaction in the professional environment and practical communication techniques to manage interaction situations whose demands and/or difficulties imply a high level of control over the communication process.
- Self-diagnose needs for the evolution of their communication potential and be aware of the changes to be promoted to ensure a strong proficiency in their communication performance in the exercise of professional functions in the areas of engineering and information, communication and electronics technologies.
Learning outcomes and competences
Promoting a highly professional attitude, this TC aims to provide the learning of in-depth knowledge and the development of specific skills and attitudes to generate the ability to exercise highly effective communication in the work context as a critical factor for self-improvement throughout the career in the areas of engineering and technologies, mainly related to Information, Communication and Electronics Technologies (ICET).
Working method
Presencial
Program
QUALITY IN CUSTOMER SERVICE (INTERNAL / EXTERNAL)
- Concept of quality, customer perception and loyalty to the company
- Identify and satisfy customer motivational needs
- Use of attitudes that facilitate and block professional relationship
MANAGEMENT OF COMMUNICATIONAL ATTITUDES IN INTERACTION
- Characterization of attitudes and identification of their behavioural effects
- Competitive versus resolving processes and the use of empathy in communication
- Practical applications and implications at the level of interpersonal relationship
COMMUNICATION IN TECHNICAL INTERVENTIONS
- Objectives, contexts, moments and forms of intervention
- Knowing how to "shut up" and adapt to different types of customers
- Practical guide for application in professional situations
SUPPORT AND TROUBLESHOOTING
- Assistance with the specific difficulties of each interlocutor
- Solving approach to personal and/or professional problems
- Practical guide to guide procedures in communication interaction
Mandatory literature
Manuel Firmino Torres; Textos de Apoio – Prof. Manuel Firmino Torres
Complementary Bibliography
John F. Cragan;
Communication in small groups. ISBN: 978-0-495-09596-5
David E. Goldberg;
The entrepreneurial engineer. ISBN: 978-0-470-00723-5
Phillip Cenere, Celeste Lawson, Michael Lewis, Robert Gill; Communication Skills for Business Professionals, Cambridge University Press, 2015. ISBN: ISBN10 1107656621; ISBN13 9781107656628
Teaching methods and learning activities
Theoretical-practical classes taught in person, where a teaching-learning methodology will be used based on the expository method complemented with the interrogative method (presentations with discussion with the participants), as well as demonstrative and active methods (practical activities and role playing exercises).
Evaluation Type
Distributed evaluation without final exam
Assessment Components
Designation |
Weight (%) |
Participação presencial |
40,00 |
Teste |
60,00 |
Total: |
100,00 |
Amount of time allocated to each course unit
Designation |
Time (hours) |
Estudo autónomo |
28,50 |
Frequência das aulas |
12,00 |
Total: |
40,50 |
Eligibility for exams
Attendance of at least 75% of classes (with mandatory participation in evaluation moments), except in the case of working students
Calculation formula of final grade
40% participation in classes + 60% evaluation test
Note: final approval requires a minimum score of 50% in class participation and 50% in the assessment test; the sum of these two classifications must be at least 9.5 values on a scale of 0 to 20 values; students who do not pass may have access to another evaluation test in a special appeal season, via an exam in which they will have a weighting of 60%.
The exam will be worth 100% of the final grade for working students who cannot participate in classes.
Classification improvement
The classification improvement is planned for students who require it.
In these cases, the evaluation will be carried out in a special appeal season via examination in which it will have a weighting of 60%.