Business Processes Analysis and Management

Code:

M.EGI010

Acronym:

AGP

Keywords
Classification	Keyword
OFICIAL	Operations Management

Instance: 2023/2024 - 2S

Active?	Yes
Responsible unit:	Department of Industrial Engineering and Management
Course/CS Responsible:	Master in Industrial Engineering and Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
M.EGI	121	Syllabus	1	-	6	45,5	162

Teaching language

English

Objectives

The central objective of this curricular unit (CU) is to study an analysis and modeling methodology that, based on the company's business model, identifies and documents the business processes, the set of performance indicators (KPIs), and the management information system.

A complete set of modeling and analysis tools is introduced to support the stages of the methodology: (i) analysis of the business model, (ii) analysis and modeling of the business processes (iii) analysis of the management dashboard, and (iv) and the workflow management system that supports the execution of the processes.

Throughout the semester, the students, organized into project teams, go through the various stages of the methodology, from developing a business idea in the context of the circular economy to implementing the management system. In the context of the circular economy, concepts, and methodologies are introduced and applied in the area of sustainability, business eco-systems, analysis and assessment of environmental impacts, in particular the carbon footprint.

Learning outcomes and competences

After the completion of the course, students should be able to:

Goal 1.  Describe and explain the context that supports the development of new business models and processes enabled by information and communication technologies.

Goal 2. Draw the business model of a company and identify its critical processes, and explain and apply the main process modelling methods, notations and tools.

Goal 3. Specify the company wide key performance indicators from the business and processes models

Goal 4. Analyse and specify the requirements and interfaces for the workflow management system.

Goal 5. Explain the advantages of process-oriented management of organisations and know how to align the design of the business processes with the business goals of the organization, and how to manage and improve the performance of the business processes.

Goal 6. Develop business ideas within the circular economy.

Working method

Presencial

Pre-requirements (prior knowledge) and co-requirements (common knowledge)

NA

Program

Part I- Process-oriented management systems; Business Models and Business Processes.

Part II- Concepts of Sustainability and Circular Economy; Analysis of examples of circular eco-systems.

Part III- Identification and analysis of processes and services. Techniques and notations for process modeling. Application examples. “As-is” and “To-be” models.

Part IV- Specification of workflow management systems that support process execution and control.

Part V- Process management: models, techniques, and tools; Alignment, and Performance improvement and management.

Mandatory literature

Alec Sharp; Workflow modeling. ISBN: 1-58053-021-4
Jan vom Brocke; Handbook on business process management. ISBN: 978-3-642-45099-0

Teaching methods and learning activities

Lessons: presentation of topics along with the discussion of practical applications.

Extra classes: a) simple individual assignments to get acquainted with the concepts and b) teamwork for practical application of the concepts and techniques to real world companies.

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation	Weight (%)
Teste	35,00
Trabalho prático ou de projeto	50,00
Trabalho de campo	15,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Elaboração de projeto	56,00
Estudo autónomo	28,00
Frequência das aulas	42,00
Trabalho escrito	30,00
Total:	156,00

Eligibility for exams

Attendance at a minimum of 75% of practical classes.

Calculation formula of final grade

Final Grade = 0.35 x Exam + 0.5 * Team Project + 0.15 x Participation and Individual Assignments

In the assessment of each project team, the following components will be taken into account:

- appreciation by the teachers of the work carried out by the group

- appreciation of the individual performance of each student by the peers

- appreciation by the teachers of the individual performance of each student

The approval in the course also presupposes the following minimum grades:

- exam: minimum 40%

If there is a difference over 4 points (on a scale of 0 to 20) between the grade on the exam vs the grade on the Team Project or the grade on Participation and Individual Assignments, the upper grade will be reduced so that the difference stays at 4 points.

Special assessment (TE, DA, ...)

Students with special status, namely working students, who do not want to attend the course under normal conditions, will be assessed on the basis of a set of assessment components identical to those of regular school students, but without including the Participation component.

Thus, these students will have to take the written exam and submit a set of practical assignments, to be defined on a case-by-case basis by the professors, similar to those of regular students.

Classification improvement

Given the nature of the course unit, it will only be possible to improve the grade of the mini-test.