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Quality Management Systems
| Code: | EBE0084 | Acronym: | SGQU |
| Keywords | |
|---|---|
| Classification | Keyword |
| OFICIAL | Social Science |
Instance: 2020/2021 - 1S 
| Active? | Yes |
| Responsible unit: | Department of Chemical and Biological Engineering |
| Course/CS Responsible: | Master in Bioengineering |
Cycles of Study/Courses
| Acronym | No. of Students | Study Plan | Curricular Years | Credits UCN | Credits ECTS | Contact hours | Total Time |
|---|---|---|---|---|---|---|---|
| MIB | 23 | Syllabus | 5 | - | 3 | 28 | 81 |
| MIEQ | 45 | Syllabus | 5 | - | 3 | 28 | 81 |
Fields changed: Teaching methods and learning activities, Componentes de Avaliação e Ocupação, Lingua de trabalho, Fórmula de cálculo da classificação final
Teaching language
PortugueseObjectives
This course unit aims at increasing the awareness of quality issues, understanding the major certification systems for quality, environment and health and safety at work, understanding the philosophy of the ISO 9000 standards and the systematization of quality management tools.
Learning outcomes and competences
Students in this course unit will be able to:- Understand the concepts of quality, quality management system, quality control, total quality management and certification.
- Know the historical evolution of different approaches to quality.
- Understand the philosophy of total quality management and how it contributes to change “organizations” into “learning organizations” and organizations of excellence.
- Describe the different aspects of quality management, from control and improvement of individual processes to ensuring the quality of products and services and total quality of organizations.
- Describe the main requirements defined in the normative references of the ISO 9000 standards.
- Know different systems of quality certification, environment and health and safety at work.
- Implement a Quality Management System according to normative references.
Working method
B-learningPre-requirements (prior knowledge) and co-requirements (common knowledge)
Not aplicable.
Program
Chapter 1. Concepts and Fundamentals of Quality Management. Definition of quality. Evolution of the concept of quality. Quality management. Quality management system. Total quality. Quality costs.
Chapter 2. History of Quality Management Systems. The quality ages. Quality gurus.
Chapter 3. Total Quality Management. Objectives and main components of the Quality Management System. Quality management using a process analysis approach. Continuous improvement methodologies.
Chapter 4. Quality Tools. The seven basic tools of quality.
Chapter 5. Normative References for Quality Management. Presentation and analysis of the ISO 9000 standards.
Chapter 6. Integrated Quality Management. Brief analysis of the ISO 14001, OHSAS 18001/ISO 45001, ISO 26000/SA 8000. Benefits of integrating the three systems.
Chapter 3. Total Quality Management. Objectives and main components of the Quality Management System. Quality management using a process analysis approach. Continuous improvement methodologies.
Chapter 4. Quality Tools. The seven basic tools of quality.
Chapter 5. Normative References for Quality Management. Presentation and analysis of the ISO 9000 standards.
Chapter 6. Integrated Quality Management. Brief analysis of the ISO 14001, OHSAS 18001/ISO 45001, ISO 26000/SA 8000. Benefits of integrating the three systems.
Mandatory literature
Joseph M. Juran; Quality planning and analysis. ISBN: 0-07-033183-9Armand Vallin Feigenbaum; Total quality control. ISBN: 0-07-112612-0
J. M. Juran; Juran.s Quality Control Handbook. ISBN: 0-07-100510-2
Teaching methods and learning activities
Theoretical-Practical Classes (TP) to expose the main concepts, complemented with practical cases and accompanied by problem solving. Practical classes (PL) for solving exercises. Development of an individual theme, involving the development of an oral presentation and/or report.
keywords
Technological sciencesEvaluation Type
Distributed evaluation without final examAssessment Components
| Designation | Weight (%) |
|---|---|
| Apresentação/discussão de um trabalho científico | 3,00 |
| Teste | 90,00 |
| Trabalho escrito | 7,00 |
| Total: | 100,00 |
Amount of time allocated to each course unit
| Designation | Time (hours) |
|---|---|
| Elaboração de projeto | 15,00 |
| Estudo autónomo | 38,00 |
| Frequência das aulas | 28,00 |
| Total: | 81,00 |
Eligibility for exams
n.a.
Calculation formula of final grade
FG = 0.90 MT + 0.10 PI
where:
MT - Average classification of 3 mini-tests, which will focus the topics addressed in the classes (minimum grade of 7/20 in each test)
TD - classification given to a work (individual or in group); it is composed of the following components: 30% oral presentation and 70% written document. The type of work and the delivery schedule will be defined according to the "Evaluation" file, inserted in the Moodle. This is an optional component.
TD - classification given to a work (individual or in group); it is composed of the following components: 30% oral presentation and 70% written document. The type of work and the delivery schedule will be defined according to the "Evaluation" file, inserted in the Moodle. This is an optional component.
To obtain approval to the course unit, the final grade FG must be equal to or greater than 10/20. Those students who not reach a passing grade will have the opportunity to make a written exam, which will only replace the grade of the mini-tests (MT).
NOTE: In the event of a change of teaching to a distance regime due to the pandemic by COVID-19, the evaluation formula may be changed.
Examinations or Special Assignments
Not applicable.
Internship work/project
Not applicable.
Special assessment (TE, DA, ...)
According to the current regulations and if the student meets all the evaluation criteria, the final grade of the course unit, FG, will be calculated according to:
FG = 0.90 EFR + 0.10 PI
where:
where:
EFR - Grade obtained in the special period examination
EX - Classification given to the individual theme development work, involving the preparation of a report.
To complete this course unit, students must meet a minimal final grade, FG, of 10 (out of 20).
EX - Classification given to the individual theme development work, involving the preparation of a report.
To complete this course unit, students must meet a minimal final grade, FG, of 10 (out of 20).
Classification improvement
Students wishing to improve their final grades must perform an extra theoretical exam, which will focus the topics addressed in the classes and present a written report and perform an oral presentation about a new individual theme development, assigned by the teacher. The final grade of the course unit FG will be estimated according to:
FG = 0.90 EFR + 0.10 PI
where:
EFR - Grade obtained in the appeal examination
PI - Classification given to the theme development (30% oral presentation and 70% final report). In order to make improvements to the UC, students must have a positive performance in this work.
To complete this course unit, students must meet a minimal final grade, FG, of 10 out of 20.
FG = 0.90 EFR + 0.10 PI
where:
EFR - Grade obtained in the appeal examination
PI - Classification given to the theme development (30% oral presentation and 70% final report). In order to make improvements to the UC, students must have a positive performance in this work.
To complete this course unit, students must meet a minimal final grade, FG, of 10 out of 20.
Observations
Not aplicable.
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Page generated on: 2024-10-18 at 20:45:08 | Acceptable Use Policy | Data Protection Policy | Complaint Portal
Page generated on: 2024-10-18 at 20:45:08 | Acceptable Use Policy | Data Protection Policy | Complaint Portal