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Quality Management Systems

Code: EBE0084     Acronym: SGQU

Keywords
Classification Keyword
OFICIAL Social Science

Instance: 2019/2020 - 1S

Active? Yes
Responsible unit: Department of Chemical Engineering
Course/CS Responsible: Master in Bioengineering

Cycles of Study/Courses

Acronym No. of Students Study Plan Curricular Years Credits UCN Credits ECTS Contact hours Total Time
MIB 27 Syllabus 5 - 3 28 81
MIEQ 63 Syllabus 5 - 3 28 81
Mais informaçõesLast updated on 2019-09-01.

Fields changed: Objectives, Resultados de aprendizagem e competências, Pre_requisitos, Métodos de ensino e atividades de aprendizagem, Fórmula de cálculo da classificação final, Provas e trabalhos especiais, Bibliografia Obrigatória, Melhoria de classificação, Obtenção de frequência, Programa, Trabalho de estágio/projeto, Componentes de Avaliação e Ocupação, Avaliação especial

Teaching language

Portuguese

Objectives

This course unit aims at increasing the awareness of quality issues, understanding the major certification systems for quality, environment and health and safety at work, understanding the philosophy of the ISO 9000 standards and the systematization of quality management tools. 

Learning outcomes and competences

Students in this course unit will be able to:

  • Understand the concepts of quality, quality management system, quality control, total quality management and certification.

  • Know the historical evolution of different approaches to quality.

  • Understand the philosophy of total quality management and how it contributes to change “organizations” into “learning organizations” and organizations of excellence.

  • Describe the different aspects of quality management, from control and improvement of individual processes to ensuring the quality of products and services and total quality of organizations.

  • Describe the main requirements defined in the normative references of the ISO 9000 standards.

  • Know different systems of quality certification, environment and health and safety at work.

  • Implement a Quality Management System according to normative references.

Working method

Presencial

Pre-requirements (prior knowledge) and co-requirements (common knowledge)

Not aplicable.

Program

Chapter 1. Concepts and Fundamentals of Quality Management. Definition of quality of products, processes, services and institutions. Quality control and guarantee. Global quality. Quality costs.


Chapter 2. History of Quality Management Systems.


Chapter 3. Total Quality Management. Objectives and main components of the Quality Management System. Quality management using a process analysis approach. Continuous improvement methodologies. 


Chapter 4. Quality Tools.


Chapter 5. Normative References for Quality Management. Presentation and analysis of the ISO 9000 standards.


Chapter 6. Integrated Quality Management. Brief analysis of the ISO 14001, OSHA 18001/NP4397 standards, ISO 26000/SA 8000. Benefits of integrating the three systems.

Mandatory literature

Joseph M. Juran; Quality planning and analysis. ISBN: 0-07-033183-9
Armand Vallin Feigenbaum; Total quality control. ISBN: 0-07-112612-0
J. M. Juran; Juran.s Quality Control Handbook. ISBN: 0-07-100510-2

Teaching methods and learning activities

Classes will be based on theoretical lectures complemented with case study analyses and resolution of group exercises. Additionally, students will have to develop a project throughout the semester on a teamwork basis, and present it orally and in the form of a written report.

keywords

Technological sciences

Evaluation Type

Distributed evaluation without final exam

Assessment Components

Designation Weight (%)
Apresentação/discussão de um trabalho científico 10,00
Teste 70,00
Trabalho escrito 20,00
Total: 100,00

Amount of time allocated to each course unit

Designation Time (hours)
Elaboração de projeto 30,00
Estudo autónomo 24,00
Frequência das aulas 26,00
Total: 80,00

Eligibility for exams

Positive assessment in the group work and grade ≥7 out of 20 in the global mini-test.

 

Calculation formula of final grade

FG = 0.10 EX + 0.60 MT + 0.30 TD

where:

EX - classification given to the exercises solved in group, within the class

MT - classification of the global mini-test, which will focus the topics addressed in classes (minimum grade of 7/20)

TD - classification given to the theme development group work; it is composed of the following components:
  • 30% - oral presentation (30%) and  (70%). 
  • 70% - final report that should be delivered 2 weeks after the presentation
To obtain approval to the course unit, the final grade FG must be equal to or greater than 10/20. Those students who not reach a passing grade will have the opportunity to make a written exam, which will only replace the grade of the mini-tests (MT) and exercises (EX).

 

Examinations or Special Assignments

Not applicable.

Internship work/project

Not applicable.

Special assessment (TE, DA, ...)

According to the current regulations and if the student meets all the evaluation criteria, the final grade of the course unit, FG, will be calculated according to:

FG = 0.30 TD + 0.70 EX  

where:

TD - classification given to the individual theme development work, suggested by the teacher; it is composed of the following components: oral presentation (30%), and final report (70%)

EX - grade obtained in the special period examination (minimum average grade of 7 in 20)

To complete this course unit, students must meet a minimal final grade, FG, of 10 (out of 20).
 


In the case of conclusion of the cycle of studies, the final grade will be given by:

FG2 = 0.30 TD + 0.70 EX

where:

TD - classification given to the individual theme development work, assigned by the teacher, in the form of report.

EX - grade obtained in the special period examination (minimum average grade of 7 in 20).

To complete this course unit, students must meet a minimal final grade FG2 of 10 (out of 20).

 

Classification improvement

Students wishing to improve their final grades must perform an extra theoretical exam, which will focus the topics addressed in the classes. The students will also be asked to present a written report about a new individual theme development, assigned by the teacher. The final grade of the course unit FG will be estimated according to:

 

FG = 0.30 TD + 0.70 EX  

where:


TD - classification given to the theme development


EX - grade obtained in the appeal examination (minimum of 7 in 20).

 

To complete this course unit, students must meet a minimal final grade, FG, of 10 out of 20.

 

Observations

Not aplicable.

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