Business Process Modeling

Code:

ESG0002

Acronym:

AMP

Keywords
Classification	Keyword
OFICIAL	Engineering

Instance: 2016/2017 - 1S

Active?	Yes
Responsible unit:	Department of Industrial Engineering and Management
Course/CS Responsible:	Master in Services Engineering and Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MESG	40	Syllabus since 2007/08	1	-	6	42	162

Teaching language

English

Objectives

Learning outcomes and competences

After the completion of this course unit, students should be able to: a - Describe and explain the context that supports the development of new models and business processes supported by information and communication technologies. b - Explain the benefits of process- oriented organizations management and describe the regulatory frameworks and models of reference. c - Identify and design the processes of an organization from its business model. d - List, explain and apply the main methods, techniques and support tools to the modeling and analysis of processes in an organization. e - Specify information systems to support the implementation and management of business processes from their models.

Working method

Presencial

Program

I- Concepts and principles; Models and processes: framework and strategy; II- Process-oriented management systems; Business Models and Business Processes; III- Identification and modelation of processes and services; Representation methods and process documentation; Application examples; “as-is” and “to be” models; IV- Specification of information systems which support process and services management; V- Process management: models, techniques and tools; Alignment, and Performance improvement and management.

Mandatory literature

Sharp, Alec; Workflow modeling. ISBN: 1-58053-021-4

Complementary Bibliography

Tenner, Arthur R.; Process redesign. ISBN: 0-201-63391-4

Teaching methods and learning activities

- Theoretical classes: presentation of course unit themes along with the presentation and discussion of real practical applications. -Extra classes: a)Regular execution of limited complexity individual assignments related to course unit themes. b) Execution of a project of analysis and design of an organisation business process and specification of the corresponding information systems of support. The project is a teamwork assignment of medium/high complexity.

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation	Weight (%)
Exame	50,00
Participação presencial	10,00
Trabalho prático ou de projeto	40,00
Total:	100,00

Eligibility for exams

Attendance to classes (according to General Evaluation Rules of FEUP) and execution of the scheduled practical assignment.

Calculation formula of final grade

Average grade of the following components: - continuous assessment (attendance and participation in class, teacher's opinion, and individual works): 15% of the final grade; - teamwork: 40% of the final grade; - written exam: 45% of the final grade. The approval also requires the achievement of the following minimum ratings: - Written test: minimum 40% - Individual practical work: at least 40% - Work as a team: minimum 40% If there is a difference of more than 4 points (on a scale 0 to 20) in the marks obtained in practical and written test, then the higher classification shall be reduced until the difference is 4 values.

Examinations or Special Assignments

Execution of the individual assignments (homework) Execution of the practical project (teamwork environment)

Special assessment (TE, DA, ...)

Students with special status will be assessed as ordinary students.

Classification improvement

Students may only improve the grade of the written exam.