The course aims to introduce the concepts of business model and business process and present a set of tools for analysis, modeling and management that enable students, based on process analysis, developing business models and specify management systems and information that support those models.
After the completion of this course unit, students should be able to: a - Describe and explain the context that supports the development of new models and business processes supported by information and communication technologies. b - Explain the benefits of process- oriented organizations management and describe the regulatory frameworks and models of reference. c - Identify and design the processes of an organization from its business model. d - List, explain and apply the main methods, techniques and support tools to the modeling and analysis of processes in an organization. e - Specify information systems to support the implementation and management of business processes from their models.
I- Concepts and principles; Models and processes: framework and strategy; II- Process-oriented management systems; Business Models and Business Processes; III- Identification and modelation of processes and services; Representation methods and process documentation; Application examples; “as-is” and “to be” models; IV- Specification of information systems which support process and services management; V- Process management: models, techniques and tools; Alignment, and Performance improvement and management.
. ISBN: 1-58053-021-4
. ISBN: 0-201-63391-4
- Theoretical classes: presentation of course unit themes along with the presentation and discussion of real practical applications. -Extra classes: a)Regular execution of limited complexity individual assignments related to course unit themes. b) Execution of a project of analysis and design of an organisation business process and specification of the corresponding information systems of support. The project is a teamwork assignment of medium/high complexity.
Average grade of the following components: - continuous assessment (attendance and participation in class, teacher's opinion, and individual works): 15% of the final grade ; - teamwork: 40% of the final grade ; - written exam: 45% of the final grade. The approval also requires the achievement of the following minimum ratings: - Written test: minimum 40% - Individual practical work: at least 40% - Work as a team: minimum 40% If there is a difference of more than 4 points (on a scale 0 to 20) in the marks obtained in practical and written test, then the higher classification shall be reduced until the difference is 4 values.
