Total Quality Management

Code:

EIG0028

Acronym:

GQT

Keywords
Classification	Keyword
OFICIAL	Operations Management
OFICIAL	Quantitative Methods

Instance: 2010/2011 - 1S

Active?	Yes
Responsible unit:	Department of Industrial Engineering and Management
Course/CS Responsible:	Master in Engineering and Industrial Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
EADDP	1	Syllabus since 2010/11	1	-	6	56	160
MIEIG	90	Syllabus since 2006/2007	4	-	6	56	160
MIEM	36	Syllabus since 2006/2007	5	-	6	56	160

Teaching language

Portuguese

Objectives

To provide the students with the knowledge and skills required:
- To understand the fundamental and principles of quality control, quality assurance and quality management
- to model and analyze business processes
- to analyze and develop quality management systems according to ISO 9000 standard.
- to apply quality tools in manufacturing and product development.

Program

1. Fundamental quality management concepts and principles
Definitions of quality: product, services and processes. Cost of quality. Quality control, quality assurance and quality management. Total quality
2. Business processes analysis and modelling
Identification, analysis and representation of business processes. Modeling and analysis tools and techniques. Practical examples.

3. Models and standards for quality management
ISO 9000 family. Process approach. Analysis of the standard ISO9001. Auditing and certification of quality management systems. The excellence model of the European Foundation for Quality Management.
4. Quality methods and tools
Quality in manufacturing: Statistical process control
Quality in product development: Failure modes and effects analysis.

Mandatory literature

Américo Azevedo - José Faria; Material de Apoio à Disciplina

Complementary Bibliography

Montgomery, Douglas C.; Introduction to statistical quality control. ISBN: 0-471-30353-4
Juran, Joseph M.; Quality planning and analysis. ISBN: 0-07-033183-9
Feigenbaum, Armand Vallin; Total quality control

Teaching methods and learning activities

- Theoretical classes: Presentation and explanation of subject matter
- Practical Classes: Problem solving, analysis of case studies and technical papers
- Individual and team practical work

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Description	Type	Time (hours)	Weight (%)	End date
Attendance (estimated)	Participação presencial	56,00
	Total:	-	0,00

Calculation formula of final grade

- Individual work: 20%
- Teamwok: 20%
- Final examination: 60%