Quality Management Systems

Code:

EBE0084

Acronym:

SGQU

Keywords
Classification	Keyword
OFICIAL	Social Science

Instance: 2012/2013 - 1S

Active?	Yes
Responsible unit:	Department of Chemical and Biological Engineering
Course/CS Responsible:	Master in Bioengineering

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MIB	28	Syllabus	5	-	3	42	81
MIEQ	58	Syllabus	5	-	3	42	81

Teaching language

Portuguese

Objectives

This course unit aims at increasing the awareness of quality issues, understanding the major certification systems for quality, environment and health and safety at work, understanding the philosophy of the ISO 9000 standards and the systematization of quality management tools.

Students in this course unit will be able to:
• Understand the concepts of quality, quality management system, quality control, total quality management and certification.
• Know the historical evolution of different approaches to quality.
• Understand the philosophy of total quality management and how it contributes to change “organizations” into “learning organizations” and organizations of excellence.
• Describe the different aspects of quality management, from control and improvement of individual processes to ensuring the quality of products and services and total quality of organizations.
• Describe the main requirements defined in the normative references of the ISO 9000 standards
• Know different systems of quality certification, environment and health and safety at work.
• Implement a Quality Management System according to normative references.

Program

1. Concepts and fundamentals of Quality Management. Definition of quality of products, processes, services and institutions; quality costs; quality control and guarantee; global quality.
2. History of quality management systems.
3. Total Quality management. Objectives and main components of the Quality Management System.
4. Quality management using a process analysis approach.
5. Quality tools.
6. Normative references for Quality Management. Presentation and analysis of the ISO9000 standards.
7. Integrated quality management. Brief analysis of the ISO 14001, OSHA 18001 and NP4397 standards. Benefits of integrating the three systems.
8. Analysis of the European Foundation for Quality Management excellence model.

Mandatory literature

J. M. Juran, Frank M. Gryna; Quality planning and analysis. ISBN: 0-07-033183-9
ed. in-chief J. M. Juran ; assoc. ed. Frank M. Gryna; Juran.s Quality Control Handbook. ISBN: 0-07-100510-2
A. V. Feigenbaum; Total quality control. ISBN: 0-07-112612-0

Teaching methods and learning activities

Classes will be based on theoretical lectures complemented by case study analysis presented by invited lecturers (seminars). On a teamwork basis, students will be asked to present a certification case study according to a given quality management system, or equivalent.

keywords

Technological sciences

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Description	Type	Time (hours)	Weight (%)	End date
Attendance (estimated)	Participação presencial	39,00
	Total:	-	0,00

Eligibility for exams

To be admitted to exams the student must attend classes and reach a passing grade (≥10 out of 20) in the PROJECT evaluation component.

Calculation formula of final grade

FG = 0.05 AP + 0.45 PROJ + 0.50 EX

where:
AP is set according to the student’s attendance and punctuality to classes (up to 10 minutes after classes start); (1 absence, AP=20; 2 absences, AP=10; >3 absences, AP=0)
PROJ is the grade of the distributed evaluation given by the average classification of a theme development work and the corresponding written report; the students will be asked to present their work, in group, in a predefined date and time agreed at the beginning of the semester. The slides and the report are due on November 8th and December 21st (5 p.m.), respectively.
EX is the classification of the final written exam which will focus the topics addressed in classes, as well as the content of the presentations given by each workgroup.

Those students not reaching a passing grade will be given the opportunity to make an additional written exam (appeal) which will focus the topics addressed both in classes and Theme Development presentations given by each working group. Students must reach PROJECT final classification over 10 (out of 20) and the final grade of the course unit, FG1, will be estimated according to:


FG1 = 0.05 AP + 0.45 PROJ + 0.50 EX

To complete this course unit, students must meet a minimal final grade, FG1, of 10 (out of 20).

Examinations or Special Assignments

Not applicable.

Special assessment (TE, DA, ...)

According to the current regulation, and if the student meets all the evaluation criteria. The final grade of the course unit, FG2, will be estimated according to:

FG2 = 0.05 AP + 0.45 PROJ + 0.50 EX

To complete this course unit, students must meet a minimal final grade, FG2, of 10 (out of 20).

Classification improvement

Students wishing to improve their final grades must perform an extra theoretical exam (appeal), which will focus the topics addressed both in classes and Theme Development presentations given by each working group. The students will also be asked to give an oral presentation of a new theme. The final grade of the course unit, FG3, will be estimated according to:

FG3 = 0.05 AP + 0.35 PROJ + 0.60 EX

To complete this course unit, students must meet a minimal final grade, FG3, of 10 (out of 20).

Observations

Not aplicable.