Business Process Modeling

Code:

ESG0002

Acronym:

AMP

Keywords
Classification	Keyword
OFICIAL	Engineering

Instance: 2011/2012 - 1S

Active?	Yes
E-learning page:	http://moodle.fe.up.pt/
Responsible unit:	Department of Industrial Engineering and Management
Course/CS Responsible:	Master in Services Engineering and Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MESG	42	Syllabus since 2007/08	1	-	6	56	162

Teaching language

Portuguese

Objectives

After the completion of this course unit, students should be able to:
a - Describe and explain the context that supports the development of new models and business processes supported by information and communication technologies.
b - Explain the benefits of process- oriented organizations management and describe the regulatory frameworks and models of reference.
c - Identify and design the processes of an organization from its business model.
d - List, explain and apply the main methods, techniques and support tools to the modeling and analysis of processes in an organization.
e - Specify information systems to support the implementation and management of business processes from their models.

Program

I- Concepts and principles; Models and processes: framework and strategy;
II- Process-oriented management systems; Business Models and Business Processes;
III- Identification and modelation of processes and services; Representation methods and process documentation; Application examples; “as-is” and “to be” models;
IV- Specification of information systems which support process and services management;
V- Process management: models, techniques and tools; Alignment, and Performance improvement and management.

Complementary Bibliography

Tenner, Arthur R.; Process redesign. ISBN: 0-201-63391-4
Sharp, Alec; Workflow modeling. ISBN: 1-58053-021-4

Teaching methods and learning activities

- Theoretical classes: presentation of course unit themes along with the presentation and discussion of real practical applications.

-Extra classes:
a)Regular execution of limited complexity individual assignments related to course unit themes.
b) Execution of a project of analysis and design of an organisation business process and specification of the corresponding information systems of support. The project is a teamwork assignment of medium/high complexity.

Evaluation Type

Distributed evaluation with final exam

Eligibility for exams

Attendance to classes (according to General Evaluation Rules of FEUP) and execution of the scheduled practical assignment.

Calculation formula of final grade

Average grade of the following components:
- individual assignment (it includes professor's opinion): 10% of the final grade
- teamwork: 40% of the final grade
- written exam: 50% of the final grade

Examinations or Special Assignments

Execution of the individual assignments (homework)
Execution of the practical project

Special assessment (TE, DA, ...)

Students with special status will be assessed as ordinary students.

Classification improvement

Students may only improve the grade of the written exam.

Observations

Students have to reach a minimum grade of 40% in the written exam to complete the course unit.