Reliabiliy and Quality Systems

Code:

EEC0090

Acronym:

SQFI

Keywords
Classification	Keyword
OFICIAL	Automation, Control & Manufacturing Syst.
OFICIAL	Electronics and Digital Systems

Instance: 2010/2011 - 2S

Active?	Yes
E-learning page:	http://moodle.fe.up.pt/
Responsible unit:	Department of Industrial Engineering and Management
Course/CS Responsible:	Master in Electrical and Computers Engineering

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MIEEC	18	Syllabus (Transition) since 2010/2011	4	-	6	63	162
		Syllabus	4	-	6	63	162

Teaching language

Portuguese

Objectives

To provide the students with the knowledge and skills required:
- To understand the fundamental and principles of quality control, quality assurance and quality management
- to model and analyze business processes
- to analyze and develop quality management systems according to ISO 9000 standard.
- to apply quality tools in manufacturing and product development.

Program

1. Fundamental quality management concepts and principles
Definitions of quality: product, services and processes. Cost of quality. Quality control, quality assurance and quality management. Total quality
2. Business processes analysis and modelling
Identification, analysis and representation of business processes. Modeling and analysis tools and techniques. Practical examples.
3. Models and standards for quality management
ISO 9000 family. Process approach. Analysis of the standard ISO9001. Auditing and certification of quality management systems. The excellence model of the European Foundation for Quality Management.
4. Quality methods and tools
Quality in manufacturing: Statistical process control
Quality in product development: Failure modes and effects analysis.

Mandatory literature

Américo Azevedo - José Faria; Material de Apoio à Disciplina
Henriqueta Nóvoa - José António Cabral; Material de Apoio à Disciplina

Complementary Bibliography

Douglas C. Montgomery; Introduction to statistical quality control. ISBN: 0-471-66122-8
ed. in-chief J. M. Juran ; assoc. ed. Frank M. Gryna; Juran.s Quality Control Handbook. ISBN: 0-07-100510-2

Teaching methods and learning activities

- Theoretical classes: Presentation and explanation of subject matter
- Practical Classes: Problem solving, analysis of case studies and technical papers
- Individual and team practical work

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Description	Type	Time (hours)	Weight (%)	End date
Attendance (estimated)	Participação presencial	52,00
	Trabalho escrito	33,00
	Trabalho escrito	30,00
	Exame	2,00
	Total:	-	0,00

Amount of time allocated to each course unit

Description	Type	Time (hours)	End date
	Estudo autónomo	25
	Estudo autónomo	20
	Total:	45,00

Eligibility for exams

Students have to attend to classes (according to the rules) and have to reach a minimum mark of 40% in the written component of the course, to be admitted to exams.
Students have to attend to all seminars (unless justified).

Calculation formula of final grade

- Individual work: 20%
- Teamwok: 20%
- Final examination: 60%

Examinations or Special Assignments

Individual assignments (Homework)

Special assessment (TE, DA, ...)

The same as ordinary students.

Classification improvement

Students can only improve the mark of their written exams.

Observations

Students have to reach a minimum mark of 40% in the written component of the course.