Business Processes and Models
Keywords |
Classification |
Keyword |
OFICIAL |
Automation, Control & Manufacturing Syst. |
Instance: 2009/2010 - 1S
Cycles of Study/Courses
Acronym |
No. of Students |
Study Plan |
Curricular Years |
Credits UCN |
Credits ECTS |
Contact hours |
Total Time |
MIEEC |
41 |
Syllabus since 2007/2008 |
5 |
- |
6 |
63 |
160 |
Teaching language
Portuguese
Objectives
At the end of the course, students should be capable of:
a- describing and explaining the context of development of new models and processes of business supported by information and communication technologies;
b- explaining the advantages of a process-oriented management of organisations and describing the most important norms and reference models;
c- identifying and designing processes of organisation;
d- specifying, explaining and applying the most important methodologies, techniques and tools which support modelling and analysis of processes in an organisation;
e- specifying information systems, which support business process management
Program
I- Concepts and principles; Models and processes: framework and strategy;
II- Process-oriented management systems: norms and reference models;
III- Identification and modulation of processes and services; Representation methods and process documentation; Information material flow mapping; VSM (Value Stream Map); Examples of application; “as-is” and “to be” models;
IV- Specification of information systems which support process and services management;
V- Process management: models, techniques and tools; Processes and interaction with clients; Performance improvement and management
VI- Support systems and solutions to execution of process: workflow management systems, document management systems and content management systems;
Complementary Bibliography
Tenner, Arthur R.;
Process redesign. ISBN: 0-201-63391-4
Sharp, Alec;
Workflow modeling. ISBN: 1-58053-021-4
Teaching methods and learning activities
Theoretical-classes: presentation of the themes of the course, discussion and application of knowledge
Extra-classes: individual assignments of limited complexity related with the themes of theoretical-classes
Theoretical-practical classes: Students will have to do an assignment on the analysis and design of business processes of an organisation and the respective support information system. It will be a long term group assignment of medium/high complexity.
Evaluation Type
Distributed evaluation with final exam
Assessment Components
Description |
Type |
Time (hours) |
Weight (%) |
End date |
Subject Classes |
Participação presencial |
52,00 |
|
|
Teamwork: Development of a business model and analysis of the business processes |
Trabalho escrito |
50,00 |
|
|
Individual practical work |
Trabalho escrito |
20,00 |
|
|
Examen |
Exame |
2,00 |
|
|
Preparation for the examen |
Exame |
10,00 |
|
|
|
Total: |
- |
0,00 |
|
Amount of time allocated to each course unit
Description |
Type |
Time (hours) |
End date |
Study |
Estudo autónomo |
28 |
|
|
Total: |
28,00 |
|
Eligibility for exams
Students have to attend to classes and do the assignment, to be admitted to exams.
Calculation formula of final grade
Final Mark will be based on the average mark of the following components:
- Individual assignment (with professor’s opinion): 10%
- Teamwork: 40%
- Written exam: 50%
Examinations or Special Assignments
Individual assignments (homework);
A long term teamwork assignment
Special assessment (TE, DA, ...)
The same as for ordinary students
Classification improvement
Students can only improve their final exam mark.
Observations
Students have to attend to classes and reach a minimum mark of 40%in the written exam, to complete the course.