A new concept for disruption management in airline operations control

• Type: Article in International Scientific Journal
• Date: 2011

Authors

castro, ajm (Author) FEUP; oliveira, e (Author) FEUP

Journal

Title: Proceedings of the Institution of Mechanical Engineers, Part G: Journal of Aerospace Engineering

Vol. 225 No. 3

Pages: 269-290

ISSN: 0954-4100

Publisher: SAGE

Indexing

ISI Proceedings

ISI Web of Knowledge - 3 Citations

Scopus - 7 Citations

INSPEC

Scientific classification

FOS: Engineering and technology > Mechanical engineering

Other information

Authenticus ID: P-002-TJ8

DOI: 10.1243/09544100jaero864

Abstract (EN): The Airline Operations Control Centre (AOCC) of an airline company is the organization responsible for monitoring and solving operational problems. It includes teams of human experts specialized in solving problems related with aircrafts, crewmembers, and passengers, in a process called disruption management or operations recovery. In this article, the authors propose a new concept for disruption management in this domain. The organization of the AOCC is represented by a multi-agent system (MAS), where roles that correspond to the most frequent tasks that could benefit from a cooperative approach, are performed by intelligent agents. The human experts, represented by agents that are able to interact with them, are part of this AOCC-MAS supervising the system and taking the final decision from the solutions proposed by the AOCC-MAS. The authors show the architecture of this AOCC-MAS, including the main costs involved and details about how the system takes decisions. They tested the concept, using several real airline crew-related problems and using four methods: human experts (traditional way), the AOCC-MAS with and without using quality-costs, and the integrated approach presented in this article. The results are presented and discussed.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 22