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Publication

AMA (American Marketing Conference) ServSig International Service Research Conference

Title
AMA (American Marketing Conference) ServSig International Service Research Conference
Type
International Conference Proceedings Book
Year
2010
Conference International
AMA (American Marketing Conference) ServSig International Service Research Conference, University of Porto, School of Engineering
Porto, Portugal, 18th-19th June
Scientific classification
FOS: Social sciences
Other information
Language: English
Type (Professor's evaluation): Scientific
Documents
We could not find any documents associated to the publication.
Publications included
Exploring the relationships between service quality, customer satisfaction, attitudes and behavioral intention in a public transport service
Summary of Presentation in an International Conference
Gabriela Beirão (Author) (FEUP); J. A. Sarsfield Cabral (Author) (FEUP)
Is the Service Recovery Paradox Ephemeral? A longitudinal Research in a Portuguese Bank Call Center
Article in International Conference Proceedings Book
João F. Proença (Author) (FEP); P.K. Kannan (Author) (Other); Artur Rosário (Author) (Other)
Service, Manufacturing and Value Co- Creation: The Case of Embraer
Article in International Conference Proceedings Book
João F. Proença (Author) (FEP); Fabiana Ferreira (Author) (Other)
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