Name: | Vera Lucia Miguéis Oliveira e Silva |
Sigla: | VM |
Estado: | Active |
R-001-QYQ |
Email Institucional: | vmlofe.up.pt |
Voip: | 3436 |
Extensão Telefónica: | 22 041 3436 |
Salas: | L210 |
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Cargo | Data de Início |
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Member of the Ethics Committee | 2022-11-30 |
Member of the Department Council Departamento de Engenharia e Gestão Industrial | 2022-11-29 |
Member of the Department Executive Committee Departamento de Engenharia e Gestão Industrial | 2023-02-01 |
Lic Lic Course Director Licenciatura em Engenharia e Gestão Industrial | 2023-06-30 |
Chairman of the Scientific Committee Licenciatura em Engenharia e Gestão Industrial | 2023-06-30 |
Member of the Scientific Committee Mestrado em Engenharia e Gestão Industrial | 2023-03-24 |
Chairman of the Program Follow-up Committee Licenciatura em Engenharia e Gestão Industrial | 2023-06-30 |
Member of the Program Follow-up Committee Mestrado em Engenharia e Ciência de Dados | 2023-05-09 |
Currently I am an Assistant Professor in the
Department of Industrial Engineering and Management at the School of
Engineering of the University of Porto. I received my PhD in Industrial
Engineering and Management from the School of Engineering of the University of
Porto in 2012 and received my master degree from the same school in 2008. I
have taught courses in operations research, operations management and
statistics. My research interests include customer relationship management,
data mining, customer intelligence and forecasting. My research specifically
focuses on the use of data mining techniques to support customer relationship
management. I have published papers in several international journals indexed
in the Web of Knowledge. I have been involved in several research/consultancy
projects in the retail sector, as well as in banking and education.
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