Product and Services Development Management

Code:

MIET0001

Acronym:

DNPS

Keywords
Classification	Keyword
OFICIAL	Product design

Instance: 2021/2022 - 1S

Active?	Yes
Responsible unit:	Department of Industrial Engineering and Management
Course/CS Responsible:	Master in Innovation and Technological Entrepreneurship

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MIET	31	Syllabus since 2008/09	1	-	6	42	162

Teaching language

English

Objectives

Integration of multidisciplinary expertise in creating new products / services with the   objective of learning a set of strategies and tools for systematic development of new products/services, in an environment of teamwork

Learning outcomes and competences

At the end of the course the student will acquire the following competences and be able to :


• Organize and define the process for developing product / service within the company;
• Define a structured plan of development of product or service;
• Know and be able to use a set of methods and tools for a systematic practice of introducing new products and services to meet the needs of customers and other stakeholders;
• Align the development of new products and services with the company's strategy;
• Understand product/service development as a system through the adoption of holystic approaches
• Understand importance of customer customer experience and customer involvement in new product development and service development
• Apply and synthetize knowledge through a team project, from the identification of a business opportunity to the generation of a concept and prototype.

Working method

Presencial

Program

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  Product and service development processes in the organization

  
  


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  New product and service development, design thinking and service design

  
  


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  Problem framing and  Mission Statement

  
  


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  Understandingthe the experience of customers and other relevant actors

  
  


• Involving customers and other actors in the new product and service development process


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   Translating customer needs into product/service specifications


  
  


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  Generation of concepts of products and  services


  
  


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  Concept testing and selection

  
  


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  Product  and service architecture


  
  


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  Product and service prototyping

  
  

Mandatory literature

Antonio Augusto Fernandes; Desenvolvimento de novos produtos e serviços. Modelos e Estratégias para inovar,, Lidel, 2017. ISBN: 978-989-752-291-8
Marc Stickdorn; This is service design doing. ISBN: 978-1-491-92718-2
Karl Ulrich , Steven Eppinger; Product Design and Development , Macgraw Hill International

Teaching methods and learning activities

The UC uses a PBL-project based learning approach, based on the development of a project to create a new product or service corresponding to a business opportunity identified by the team, using the models and tools  taught in the course. 

Evaluation Type

Distributed evaluation without final exam

Assessment Components

Designation	Weight (%)
Participação presencial	20,00
Trabalho escrito	50,00
Trabalho prático ou de projeto	30,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Frequência das aulas	42,00
Elaboração de projeto	70,00
Estudo autónomo	30,00
Trabalho escrito	20,00
Total:	162,00

Eligibility for exams

The students should a minimum of 37,5% in every component of evaluation

Calculation formula of final grade

The final mark  is based on the following criteria:


• 20% individual participation in class
• 30% intermediate presentations and discussions of new product and service development
• 50% final written report of new product and service development project

Special assessment (TE, DA, ...)

Working students must complete the individual and group assigments and must participate in assessment classes.