Business Processes and Models

Code:

EEC0089

Acronym:

MPNE

Keywords
Classification	Keyword
OFICIAL	Automation, Control & Manufacturing Syst.

Instance: 2016/2017 - 1S

Active?	Yes
Responsible unit:	Department of Industrial Engineering and Management
Course/CS Responsible:	Master in Electrical and Computers Engineering

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MIEEC	55	Syllabus	5	-	6	56	162

Teaching language

Portuguese

Objectives

Learning outcomes and competences

After the completion of this course unit, students should be able to: a - Describe and explain the context that supports the development of new models and business processes supported by information and communication technologies. b - Explain the benefits of process- oriented organizations management and describe the regulatory frameworks and models of reference. c - Identify and design the processes of an organization from its business model. d - List, explain and apply the main methods, techniques and support tools to the modeling and analysis of processes in an organization. e - Specify information systems to support the implementation and management of business processes from their models.

Working method

Presencial

Program

I- Concepts and principles; Models and processes: framework and strategy; II- Process-oriented management systems; Business Models and Business Processes; III- Identification and modelation of processes and services; Representation methods and process documentation; Application examples; “as-is” and “to be” models; IV- Specification of information systems which support process and services management; V- Process management: models, techniques and tools; Alignment, and Performance improvement and management.

Mandatory literature

Sharp, Alec; Workflow modeling. ISBN: 1-58053-021-4

Complementary Bibliography

Tenner, Arthur R.; Process redesign. ISBN: 0-201-63391-4

Teaching methods and learning activities

- Theoretical classes: presentation of course unit themes along with the presentation and discussion of real practical applications. -Extra classes: a)Regular execution of limited complexity individual assignments related to course unit themes. b) Execution of a project of analysis and design of an organisation business process and specification of the corresponding information systems of support. The project is a teamwork assignment of medium/high complexity.

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation	Weight (%)
Exame	50,00
Participação presencial	10,00
Trabalho prático ou de projeto	40,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Elaboração de projeto	66,00
Estudo autónomo	48,00
Frequência das aulas	48,00
Total:	162,00

Calculation formula of final grade

Average grade of the following components: - continuous assessment (attendance and participation in class, teacher's opinion, and individual works): 15% of the final grade; - teamwork: 40% of the final grade; - written exam: 45% of the final grade. The approval also requires the achievement of the following minimum ratings: - Written test: minimum 40% - Individual practical work: at least 40% - Work as a team: minimum 40% If there is a difference of more than 4 points (on a scale 0 to 20) in the marks obtained in practical and written test, then the higher classification shall be reduced until the difference is 4 values.