Reliabiliy and Quality Systems

Code:

EEC0090

Acronym:

SQFI

Keywords
Classification	Keyword
OFICIAL	Automation, Control & Manufacturing Syst.
OFICIAL	Electronics and Digital Systems

Instance: 2015/2016 - 2S

Active?	Yes
Web Page:	http://moodle.fe.up.pt
Responsible unit:	Department of Industrial Engineering and Management
Course/CS Responsible:	Master in Electrical and Computers Engineering

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MIEEC	52	Syllabus	4	-	6	56	162

Teaching language

Portuguese

Objectives

•    Objective 1: To understand the fundamental principles of quality control, quality assurance and quality management;

•    Objective 2: To be able to identify, model and analyse business processes;

•    Objective 3: To be able to develop quality management systems according to ISO9001 standard;

•    Objective 4: To know the fundamental quality tools and understand the problem solving methodology;

•    Objective 5: To use able to use statistical methods and other problem-solving techniques to improve the quality of products and services (with software tools);

•    Objective 6: To be able to use statistical process control tools to achieve process stability and improve process capability.

Learning outcomes and competences

At the end of the course the students should:

• understand the fundamental principles of quality control, quality assurance and quality management;

• be able to identify, model and analyse business processes;
• be able to develop quality management systems according to ISO9001 standard;
• know the fundamental quality tools and understand the problem solving methodology;
• use statistical methods and other problem-solving techniques to improve the quality of products and services (with software tools);
• use statistical process control tools to achieve process stability and improve process capability.

Working method

Presencial

Pre-requirements (prior knowledge) and co-requirements (common knowledge)

Statistics Course:

• Descriptive statistics and elementary probability theory;
• Random variables and fundamental univariate discrete and continuous distributions;
• Random sampling and sampling distributions;
• Statistical inference: confidence intervals and hypothesis testing;

• Analysis of variance: Models with one factor with fixed effects.

Program

1. FUNDAMENTAL QUALITY MANAGEMENT CONCEPTS AND PRINCIPLES Definitions of quality: product, services and processes. Cost of quality. Quality control, quality assurance and quality management. Total quality management.

2. BUSINESS PROCESS ANALYSIS AND MODELING Identification, analysis and representation of business processes. Modeling and analysis tools and techniques. Practical examples.

3. MODELS AND STANDARDS FOR QUALITY MANAGEMENT ISO 9000 family. Process approach. Analysis of the standard ISO9001. Auditing and certification of quality management systems. The excellence model of the European Foundation for Quality Management.

4. QUALITY METHODS AND TOOLS Statistical process control methods and techniques - data collection and analysis, check sheets, Pareto analysis, cause-and-effect diagrams, histograms, correlation and regression analysis, statistical inference, Shewart control charts. The concept and analysis of process capability. Quality in product development: Failure modes and effects analysis.

Mandatory literature

Américo Azevedo - José Faria; Material de Apoio à Disciplina
José António Cabral - Henriqueta Nóvoa; Slides de Apoio à Disciplina

Complementary Bibliography

Douglas C. Montgomery; Introduction to statistical quality control. ISBN: 0-471-66122-8
J. M. Juran, Frank M. Gryna, Jr; Quality planning and analysis. ISBN: 0-07-099385-8

Teaching methods and learning activities

- Theoretical classes: presentation and explanation of the program of the course; 
- Tutorial Classes: problem solving, analysis of case studies and technical papers; 
- Lectures by invited speakers; 
- Individual and team work.

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation	Weight (%)
Exame	50,00
Participação presencial	10,00
Trabalho escrito	40,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Elaboração de projeto	30,00
Estudo autónomo	76,00
Frequência das aulas	56,00
Total:	162,00

Eligibility for exams

Class attendance  (See General Evaluation Rules of FEUP).

Calculation formula of final grade

Weighted average of the following components:
- Continuous assessment (attendance and participation in lectures and tutorials): 10%
- Written test: 50%
- Assignments (individual and group): 40%

In order to get course approval, the student is required to achieve the following minimum ratings:
- Continuous assessment (attendance and participation in lectures and practical): minimum of 50%
- Written test: minimum of 40%
- Home assignments (individual and group): minimum of 40%

In case there is a difference higher than 4 points (on a scale 0-20) between the marks obtained in the home assignments and the written test, then the higher rating will be reduced until the difference has a maximum value of  4 points.

Special assessment (TE, DA, ...)

For students who enjoy a special status that exempt them from attending classes, the evaluation component "class participation" will be replaced by an oral examination. This oral examination will be held during the month of June and will have the same weight of the component “class participation” (10%) and will be subject to the same minimum score (50%). Students in these conditions can also opt for the regular evaluation of ordinary students. In that case, they should communicate their option to teachers by the end of the 3rd week of classes, the latest.

Classification improvement

In order to improve the final grade, only the classification obtained  in the written exam can be improved in a second exam.

Observations

Students who apply for a final exam for completion of the course will not be excused from performing a set of practical work to define by the teachers, case-by-case.