Using quality costs in a multi-agent system for an airline operations control

• Tipo: Artigo em Livro de Atas de Conferência Internacional
• Data: 2009

Autores

António J. M. Castro (Autor) FEUP; Eugénio Oliveira (Autor) FEUP

Ata de Conferência Internacional

Título: ICEIS 2009 : PROCEEDINGS OF THE 11TH INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS, VOL AIDSS

Páginas: 19-24

11th International Conference on Enterprise Information Systems

Milan, ITALY, MAY 06-10, 2009

Indexação

ISI Proceedings

ISI Web of Knowledge - 0 Citações

Scopus - 2 Citações

INSPEC

Classificação Científica

FOS: Ciências exactas e naturais > Ciências da computação e da informação

CORDIS: Ciências Tecnológicas > Engenharia > Engenharia de computadores

Outras Informações

ID Authenticus: P-003-QB8

Abstract (EN): The Airline Operations Control Centre (AOCC) tries to solve unexpected problems that might occur during the airline operation. Problems related to aircrafts, crewmembers and passengers are common and the actions towards the solution of these problems are usually known as operations recovery. Usually, the AOCC tries to minimize the operational costs while satisfying all the required rules. In this paper we present the implementation of a Distributed Multi-Agent System (MAS) representing the existing roles in an AOCC. This MAS has several specialized software agents that implement different algorithms, competing to find the best solution for each problem that include not only operational costs but, also, quality costs so that passenger satisfaction can be considered in the final decision. We present a real case study where a crew recovery problem is solved. We show that it is possible to find valid solutions, with better passenger satisfaction and, in certain conditions, without increasing significantly the operational costs.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Nº de páginas: 6