Citizen confidence in private security guards in Portugal

• Tipo: Artigo em Revista Científica Internacional
• Data: 2015

Autores

Moreira, Samuel (Autor) FDUP; Cardoso, Carla (Autor) FDUP; Nalla, MK (Autor) Outra

Revista

Título: European Journal of Criminology

Vol. 12

Páginas: 208-225

ISSN: 1477-3708

Editora: SAGE

Indexação

ISI Web of Knowledge - 2 Citações

Outras Informações

ID Authenticus: P-00A-9YE

DOI: 10.1177/1477370815571946

Abstract (EN): Although private security guards are a visible presence and come into contact with the general public, very little is known about citizens' trust in and satisfaction with private security agents who act not only in the capacity of service providers but as agents of crime prevention. Given the rapid increase in the employment of security guards in Portugal in recent years, the goal of this study is to assess citizens' level of trust in and satisfaction with private security agents in Portugal and whether factors such as citizens' contact experience and their perceptions about the professionalism, imagery, civility and accountability of private security guards influence their confidence in them. Findings from a sample of 163 respondents from the city of Porto suggest that professionalism and accountability appear to be good predictors of citizens' confidence as measured by trust in and satisfaction with private security guards.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Nº de páginas: 18