Publications with the same journal as the Assessing the impact of mystery client traits on service evaluation publication

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Article in International Scientific Journal

The role of employee emotional competence in service recovery encounters

Teresa Fernandes (Author) (FEP); Marta Morgado (Author) (FEP); Maria Antónia Rodrigues (Author) (Other)

2018

Scientific classification Indexing Documents

SDG commentary: services that enable well-being of the human species

Hammedi, W (Author) (Other); Parkinson, J (Author) (Other); Lia Patrício (Author) (FEUP)

2024

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SDG commentary: service ecosystems with the planet - weaving the environmental SDGs with human services

Jorge Teixeira (Author) (FEUP); Gallan, AS (Author) (Other); Wilson, HN (Author) (Other)

2023

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"Futurizing" smart service: implications for service researchers and managers

Nancy Viola Wuenderlich (Author) (Other); Kristina Heinonen (Author) (Other); Amy L. Ostrom (Author) (Other); Lia Patricio (Author) (FEUP); Rui Sousa (Author) (Other); Chris Voss (Author) (Other); Jos G.A.M. Lemmink (Author) (Other)

2015

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Determinants of customer price sensitivity: an empirical analysis

Sérgio D. Ferreira (Author) (Other); Helder Vasconcelos (Author) (FEP); João Proença (Author) (FEP)

2016

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Company social networks: customer communities or supplementary services?

Carla Martins (Author) (Other); Lia Patrício (Author) (FEUP)

2018

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