Users' Perceptions of Signage Systems at Three Portuguese Hospitals

• Tipo: Artigo em Revista Científica Internacional
• Data: 2020-07

Autores

Rita Rodrigues (Autor) Outra; Rita Coelho (Autor) Outra; João Manuel R. S. Tavares (Autor) FEUP

Revista

A Revista está pendente de validação pelos Serviços Administrativos.

Título: HERD-HEALTH ENVIRONMENTS RESEARCH & DESIGN JOURNAL

Vol. 13

Páginas: 36-53

ISSN: 1937-5867

Indexação

ISI Web of Knowledge - 1 Citação

ISI Web of Science

Scopus - 4 Citações

Classificação Científica

CORDIS: Ciências Tecnológicas

FOS: Ciências sociais

Outras Informações

ID Authenticus: P-00S-4Z3

DOI: 10.1177/1937586720924761

Abstract (EN): This article is a report on the quantitative data collected from patients, family members, and visitors using the outpatient areas of three hospitals in Portugal. It details the users' views regarding the existing signage and presents suggestions to improve the design and implementation of the signage systems. A questionnaire was used with 1,287 respondents. The results showed that almost all users had a positive opinion regarding the current signage. However, some of the users' answers and observed behaviors indicated that the majority tended to ignore the signs and preferred to ask staff for help. Additionally, when asked for suggestions, many of the respondents were able to point out existing problems that affected their wayfinding. Although the signage was generally evaluated as good, many of the users perceived a variety of problems and, as already mentioned, asked the staff for directions, which results in lost time and hidden costs for the institutions.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Nº de páginas: 18