Using quality costs in a multi-agent system for an airline operations control

• Type: Article in International Conference Proceedings Book
• Date: 2009

Authors

António J. M. Castro (Author) FEUP; Eugénio Oliveira (Author) FEUP

Conference proceedings International

Title: ICEIS 2009 : PROCEEDINGS OF THE 11TH INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS, VOL AIDSS

Pages: 19-24

11th International Conference on Enterprise Information Systems

Milan, ITALY, MAY 06-10, 2009

Indexing

ISI Proceedings

ISI Web of Knowledge - 0 Citations

Scopus - 2 Citations

INSPEC

Scientific classification

FOS: Natural sciences > Computer and information sciences

CORDIS: Technological sciences > Engineering > Computer engineering

Other information

Authenticus ID: P-003-QB8

Abstract (EN): The Airline Operations Control Centre (AOCC) tries to solve unexpected problems that might occur during the airline operation. Problems related to aircrafts, crewmembers and passengers are common and the actions towards the solution of these problems are usually known as operations recovery. Usually, the AOCC tries to minimize the operational costs while satisfying all the required rules. In this paper we present the implementation of a Distributed Multi-Agent System (MAS) representing the existing roles in an AOCC. This MAS has several specialized software agents that implement different algorithms, competing to find the best solution for each problem that include not only operational costs but, also, quality costs so that passenger satisfaction can be considered in the final decision. We present a real case study where a crew recovery problem is solved. We show that it is possible to find valid solutions, with better passenger satisfaction and, in certain conditions, without increasing significantly the operational costs.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 6