Outsourcing in long-term care - a risk management approach

• Type: Article in International Scientific Journal
• Date: 2012

Authors

Guimaraes, CM (Author) Other; de Carvalho, JC (Author) Other

Journal

Title: Ciência & Saúde Coletiva

Vol. 17

Pages: 1179-1190

ISSN: 1413-8123

Publisher: Associacao Brasileira de Pos-Graduacao em Saude Coletiva

Indexing

ISI Web of Knowledge - 2 Citations

Scopus - 2 Citations

Other information

Authenticus ID: P-002-AD1

DOI: 10.1590/s1413-81232012000500012

Abstract (EN): This article seeks to investigate outsourcing decisions in supply chain management of healthcare organizations, namely the motives and constraints behind the decision, the selection criteria for activities to be outsourced to third parties, the type of possible agreements, and the impact of this decision on the organization per se. A case study of the start-up phase of a Longterm Care unit with an innovative approach and high levels of customization was conducted to understand the outsourcing process in a start-up context (not in the standard context of organizational change) and a risk evaluation matrix was created for outsourcing activities in order to define and implement a performance monitoring process. This study seeks to understand how to evaluate and assess the risks of an outsourcing strategy and proposes a monitoring model using risk management tools. It was shown that the risk management approach can be a solution for monitoring outsourcing in the organizational start-up phase. Conclusions concerning dissatisfaction with the results of outsourcing strategies adopted are also presented.

Language: Portuguese

Type (Professor's evaluation): Scientific

No. of pages: 12