Management of Health Care Services

Code:

2GESS04

Acronym:

GSS

Keywords
Classification	Keyword
OFICIAL	Management Studies

Instance: 2023/2024 - 1S

Active?	Yes
Responsible unit:	Management
Course/CS Responsible:	Master in Health Care Economics and Management

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
GESS	29	Bologna Syllabus since 2012	1	-	7,5	56	202,5

Teaching language

Portuguese
Obs.: Material complementar aos slides estará em Inglês

Objectives

1. To provide an introduction to the management of health service operations.
2. To understand the challenges inherent in managing scarce resources and the trade-offs associated with the decision process
3.To study some of the main problems encountered in health service units (patient circuits and waiting times; management of clinical consumables and drugs; capacity planning; supply chain and drug circuit; etc.)
4.To apply methods to improve the performance of health services.

Learning outcomes and competences

At the end of the course the students should be able to:

• forecast demand for health care services
• manage inventories related to health services
• plan capacities and identify crititcal resources
• make production plans and operations schedules
• identify strategic areas in service operations and propose solutions
• assess the impact of different decisons on queueing systems performance

Working method

Presencial

Pre-requirements (prior knowledge) and co-requirements (common knowledge)

Basic knowledge of mathematical analysis and probability distributions.

Program

1. Introduction to Service Management
2. Lean Healthcare
3. Logistics and Supply Chain Management
4. Waiting Time Management
5. Demand Forecasting
6. Inventory Management
7. Capacity Planning

Mandatory literature

Daniel B. McLaughlin, John R. Olson; Healthcare operations management (3rd Edition), Health Administration Press, 2017. ISBN: 978-1-56793-851-7
• Chopra, Sunil; Meindl, Peter; Vir Kalra, Dharam; Supply Chain Management: Strategy, Planning and Operations (6th Edition), Pearson, 2017. ISBN: 978-933-2548-23-7
Gonçalves José Fernando; Gestão de aprovisionamentos (2ª Edição), Publindústria. ISBN: 978-972-8953-09-6

Complementary Bibliography

F. Robert Jacobs, Richard B. Chase, Nicholas J. Aquilano; Operations & Supply Management (International Edition). ISBN: 978-0-07-128804-0
Metters Richard; Successful service operations management. ISBN: 0-324-31447-7

Comments from the literature

Slides used in class will be made available to the students.

Teaching methods and learning activities

Classes are used for material presentation together with practice problem solving.

Some homeworks are also distributed.

Software

MS Excel

Evaluation Type

Distributed evaluation with final exam

Assessment Components

Designation	Weight (%)
Exame	60,00
Trabalho escrito	40,00
Total:	100,00

Amount of time allocated to each course unit

Designation	Time (hours)
Estudo autónomo	136,50
Frequência das aulas	42,00
Trabalho escrito	24,00
Total:	202,50

Eligibility for exams

Students will have to do a mandatory course project. The course project grade will impact both the 1st sitting and the resit classifications.

Calculation formula of final grade

40% Course Project + 60% x Final Exam

Students are required to attain a minimum grade of 8 points in the final exam.

Special assessment (TE, DA, ...)

According to the University rules and regulations.

Classification improvement

Students can retake the final exam to improve their mark, in which case the exam accounts for 100% of the grade.

Observations

The final exam is open book (only the class slides are permitted).