Business Relationships Dynamics and (In)Stability - A Comparative Case Study in Corporate Banking

• Tipo: Artigo em Livro de Atas de Conferência Internacional
• Data: 2004

Autores

João Proença (Autor) FEP; L. de Castro (Autor) Outra

Ata de Conferência Internacional

Título: 20th IMP Group Annual Conference

Página Inicial: CD-rom

Proceedings of the 20th IMP Group Annual Conference, Interacting, Influencing, Strategizing - Where Are We Heading

Copenhagen Business School, Denmark

Classificação Científica

FOS: Ciências sociais

CORDIS: Ciências Sociais

Outras Informações

ID Authenticus: P-00J-189

DOI: 10.1362/147539204323366381

Abstract (EN): This paper looks at the evolution of business banking relationships regarding the stability of the volume of trade between corporate clients and their banks. Ten cases of dyadic relationships were studied. For each relationship, we looked at the variations in trade volume both within calendar years (short periods of time) and throughout the duration of the relationship (long periods of time). Theses cases were compared in terms of their atmospheres (co-operation, accessibility, commitment, trust and conflict), the strength and the kind of bonds, and the existence (or not) of connected relationships. Both the bonds between clients and banks, and those to connected bank relationships seem to contribute to the stability of relationships. No relation was found between the stability of banking relationships and their atmospheres. Finally, ten factors were identified that can interfere with relationships for short periods of time: three factors concern the client (bargaining behaviour, power, and financial and economic situation), two factors concern the bank (personnel turnover and risk policy), and another two concern the economic transactions (cost, and financial and economic risk). Finally, three factors were 'external' to the relationships (connected relationships, market competitiveness, and sociopolitical/legal factors). Positive and negative impacts on relationships stability are also discussed.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Notas: http://www.impgroup.org/paper_view.php?viewPaper=4574