Understanding FinTech Ecosystem Evolution Through Service Innovation and Socio-technical System Perspective

• Tipo: Artigo em Livro de Atas de Conferência Internacional
• Data: 2020

Autores

Paola Castro (Autor) Outra; José Coelho Rodrigues (Autor) FEUP; Jorge GrenhaTeixeira (Autor) FEUP

Ata de Conferência Internacional

Título: Lecture Notes in Business Information Processing

Páginas: 187-201

10th International Conference on Exploring Service Science, IESS 2020

5 February 2020 through 7 February 2020

Indexação

ISI Web of Knowledge - 1 Citação

Scopus - 0 Citações

INSPEC

Outras Informações

ID Authenticus: P-00R-S99

DOI: 10.1007/978-3-030-38724-2_14

Abstract (EN): Although interest in FinTech businesses has been growing, research about these companies is still scarce. To address this gap, this paper aims to understand the evolution of the FinTechs ecosystem, through a socio-technical system theory and service innovation lense. A case study research methodology was used, in which 6 Brazilian and 5 Portuguese FinTechs were analyzed. Primary data was collected using semi-structured interviews with managers and employees of the startups, while secondary data was obtained through the analysis of reports from consulting firms and public relations materials of the startups. Results show the evolution of FinTech ecosystems from the perspective of socio-technical system theory and service innovation. From the socio-technical system perspective it was possible to understand the roles of social, technological and organizational actors in the evolution of these ecosystems. From the service innovation perspective, it was possible to understand the dynamics of the evolution of the FinTech ecosystems and its results. © Springer Nature Switzerland AG 2020.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Nº de páginas: 15