Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption

• Tipo: Artigo em Livro de Atas de Conferência Internacional
• Data: 2013

Autores

castano, jdm (Autor) Outra; moreira, mra (Autor) FEP; sousa, psa (Autor) FEP; meneses, rfc (Autor) Outra

Ata de Conferência Internacional

Título: EXPLORING SERVICES SCIENCE, IESS 2013

Páginas: 58-72

4th International Conferences on Exploring Service Science

Porto, PORTUGAL, FEB 07-08, 2013

Indexação

ISI Web of Knowledge - 1 Citação

Scopus - 2 Citações

Classificação Científica

FOS: Ciências exactas e naturais > Ciências da computação e da informação

Outras Informações

ID Authenticus: P-008-988

DOI: 10.1007/978-3-642-36356-6_5

Abstract (EN): In this research we represent the major elements of the Theory of Constraints (TOC) in a services environment, specifically for the banking sector, and we analyze the factors involved in the decision to adopt the TOC by companies in this sector. It was identified that the four elements of the TOC theory, throughput, inventory, operating expenses and constraints, correspond to, respectively, the money coming from financial services rendered, the money required to generate this profit, the money to fund the expenses, and the limitations to the normal activity. Regarding the constraints, the most common are mainly administrative (regulations and policies) and the lack of technological resources associated to the scarcity of capital flow and the environment imposed by the state of the economy at a specific time. The main factors that influence the decision to adopt the TOC by the banking sector reside, first, in the tool's current level of development; second, in the nature and the characteristics of the banking service that are very far from the original industrial reality and, finally, in organizational factors such as the attitude towards change, the leadership of the administration and the commitment of the entire institution.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Nº de páginas: 15