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Customer Experience Modeling: Bridging the gap between customer experience and service design

Title
Customer Experience Modeling: Bridging the gap between customer experience and service design
Type
Article in International Conference Proceedings Book
Year
2011
Authors
Jorge Teixeira
(Author)
FEUP
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Lia Patrício
(Author)
FEUP
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Nuno J. Nunes
(Author)
Other
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Leonel Nóbrega
(Author)
Other
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Raymond P. Fisk
(Author)
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Scientific classification
FOS: Social sciences > Economics and Business
Other information
Language: English
Type (Professor's evaluation): Scientific
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