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Proceedings of QUIS 12 - 12th International Research Symposium on Service Excellence in Management

Title
Proceedings of QUIS 12 - 12th International Research Symposium on Service Excellence in Management
Type
International Conference Proceedings Book
Year
2011
Conference International
QUIS 12
Ithaca, USA, 2011.06.12-05
Scientific classification
FOS: Social sciences > Economics and Business
Other information
Language: English
Type (Professor's evaluation): Scientific
Documents
We could not find any documents associated to the publication.
Publications included
Customer Experience Modeling: Bridging the gap between customer experience and service design
Article in International Conference Proceedings Book
Jorge Teixeira (Author) (FEUP); Lia Patrício (Author) (FEUP); Nuno J. Nunes (Author) (Other); Leonel Nóbrega (Author) (Other); Raymond P. Fisk (Author) (Other)
Designing Sustainable Services: An Empirical Study of International Service Organizations
Article in International Conference Proceedings Book
Nelson Figueiredo De Pinho (Author) (FEUP); Lia Patrício (Author) (FEUP); Raymond P. Fisk (Author) (Other); Nuno J. Nunes (Author) (Other)
Honestly, does your behavior match your green attitude? Analyzing environmental friendly attitudes influence on behavioral intentions and satisfaction with a service
Article in International Conference Proceedings Book
Gabriela Beirão (Author) (FEUP); José António Sarsfield Cabral (Author) (FEUP)
The role of collaborative networks in the New Service Development: A qualitative study of the development of large shopping malls
Article in International Conference Proceedings Book
Thais Zaninelli (Author) (FEUP); Lia Patrício (Author) (FEUP); J. F. Cunha (Author) (FEUP)
Travel experience design using Kansei Engineering
Article in International Conference Proceedings Book
Rui Carreira (Author) (FEUP); Lia Patrício (Author) (FEUP); R.M. Natal Jorge (Author) (FEUP); Christopher Magee (Author) (Other)
Understanding mobile service experience: Towards a more holistic view
Article in International Conference Proceedings Book
Teresa Sarmento (Author) (FEUP); Lia Patrício (Author) (FEUP)
Value creation through service social networks: Mangers and members perspectives
Article in International Conference Proceedings Book
Carla Carvalho Martins (Author) (FEUP); Lia Patrício (Author) (FEUP)
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