Elements of Quality and Reliability

Code:

EIS4001

Acronym:

EIS4001

Level:

400

Keywords
Classification	Keyword
OFICIAL	Industrial Systems Engineering

Instance: 2017/2018 - 1S

Active?	Yes
Responsible unit:	Department of Chemistry and Biochemistry
Course/CS Responsible:	Master in Food Science and Technology

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
M:TCA	3	Official Study Plan	1	-	5	45	140

Teaching language

Portuguese

Objectives

The aim of the course is the acquisition of knowledge concerning Quality management and Reliability including: concept of quality and reliability, the quality management functions (Juran trilogy), tools and methodologies of quality management, Total Quality Management, Excellence models, family of standards ISO 9000, determination of the reliability of systems, etc.

Learning outcomes and competences

• Explain concepts of quality and reliability such as: perspectives and dimensions of quality; control, assurance and quality management, reliability function and its metrics;


• Explain the principles of Total Quality Management, the family of standards ISO 9000 and the EFQM model;


• Create and analyze a QFD of a product;


• Perform quality improvement processes and reduce costs;


• Analyze a process regarding its stability and its ability to meet the specifications of a product, using control charts;

Apply different methods of assessment / estimation of the reliability of systems and networks such as the method of conditional probability and the cut sets method.

Working method

Presencial

Program

Quality: concept, perspectives and dimensions. Quality costs. TQM: characterization, principles and Gurus contributions. ISO 9000 family of standards. Excellence Models (EFQM). QFD elements. Quality improvement methodology and tools. Statistical process control: control charts for variables and attributes. Process control and capability.

Reliability: fundamental concepts. Characterization of stages of life of an item. Reliability of systems. Methods of conditional probability and method of cut sets. Failure Mode effects and criticality analysis (FMECA).

Mandatory literature

• Juran, J. M. and Gryna, F. M.,; Quality Planning and Analysis, McGraw Hill Book Co.
Montgomery, D. C.,; Introduction to Statistical Quality Control, John Wiley & Sons
Kolarik, W.; Creating Quality: Concepts, Methods, Strategies and Tools, McGraw Hill Book Co
Billington, R. and Allan, R. N.; Reliability Evaluation of Engineering Systems: concepts and techniques, Plenum Press

Teaching methods and learning activities

During the classes of Quality Engineering and Management, several methods of teaching / learning will be used:

• Case study: analysis of application examples, realization of a study case;
• Expository method: presentation of issues;
• Resolution of practical exercises related to control charts and reliability;
• Information search for the realization of practical works;
• Feedback of the evaluation throughout the semester (tests and practical works);

Discussion / reflection.

Evaluation Type

Distributed evaluation without final exam

Assessment Components

designation	Weight (%)
Teste	65,00
Trabalho escrito	15,00
Trabalho laboratorial	20,00
Total:	100,00

Calculation formula of final grade

The periodic evaluation will consist of 4 elements:

1. Practical work: 20%
2. Mini-Test 1: 20%
3. Mini-test 2: 45 %
4. Task Group: 15%

To be approved through the periodic assessment, it is necessary: obtain a grade higher than 40% in the weighted average of mini-tests; Presence of at least 2/3 of theoretical and practical classes.