A PROPOSED UNIFIED COMMUNICATIONS PLATFORM BASED ON OPEN SOURCE TECHNOLOGIES

• Type: Article in International Conference Proceedings Book
• Date: 2009

Authors

Fernando Almeida (Author) FEUP; José M. Oliveira (Author) FEP; José M. Cruz (Author) FEUP

Conference proceedings International

Title: Sistemas e Tecnologias de Informação - Actas da 4ª Conferência Ibérica de Sistemas e Tecnologias de Informação

Pages: 313-316

CISTI 2009 - 4ª Conferência Ibérica de Sistemas e Tecnologias de Informação

Póvoa de Varzim, 17 a 20 de Junho de 2009

Indexing

ISI Web of Knowledge - 0 Citations

Scopus - 0 Citations

Scientific classification

FOS: Engineering and technology > Electrical engineering, Electronic engineering, Information engineering

Other information

Authenticus ID: P-003-S6W

Resumo (PT): Unified Communications (UC) have the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. This paper proposes an architecture of three layers for a UC solution based on open source technologies and open standards. The Infrastructure layer is responsible for the physical IP infrastructure network, the Server Hardware and Operating System layer includes the back-end operating system and server services that can be used by the UC platform and the Business Applications layer integrates the UC with other applications such as Customer Relationship Management (CRM), Enterprise Relationship Management (ERP) or Content Management Systems (CMS). Finally, the paper presents the major benefits of UC solutions, giving a special emphasis to the benefits derived for the use of a standards-based IP communications.

Abstract (EN): Unified Communications (UC) have the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. This paper proposes an architecture of three layers for a UC solution based on open source technologies and open standards. The Infrastructure layer is responsible for the physical IP infrastructure network, the Server Hardware and Operating System layer includes the back-end operating system and server services that can be used by the UC platform and the Business Applications layer integrates the UC with other external applications. Finally, the paper presents the major benefits of UC solutions, giving a special emphasis to the benefits derived for the use of a standards-based I P communications.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 4