The supplier's side of outsourcing: Taking over activities and blurring organizational boundaries

• Tipo: Artigo em Revista Científica Internacional
• Data: 2014

Autores

Baraldi, E (Autor) Outra; Proenca, JF (Autor) Outra; Teresa Proença (Autor) FEP; de Castro, LM (Autor) Outra

Revista

Título: Industrial Marketing Management

Vol. 43

Páginas: 553-563

ISSN: 0019-8501

Editora: Elsevier

Indexação

ISI Web of Knowledge - 48 Citações

Scopus - 47 Citações

Outras Informações

ID Authenticus: P-009-GWE

DOI: 10.1016/j.indmarman.2014.02.012

Abstract (EN): Since most of the literature on outsourcing focuses only to the buying (outsourcing) company, this paper aims to highlight the supplier's side from a relational perspective. The paper stresses the importance of business relationships between suppliers of outsourced activities and their customers. The paper's purpose is specified in two research questions: (1) how is value created within outsourcing and (2) how does the supplier interact with the outsourcing company? Our method relies on an in-depth qualitative case study of Logoplaste, a Portuguese packaging company which supplies large consumer goods manufacturers through complex outsourcing activities. Our analysis identifies three key dimensions of outsourcing relationships: (1) value co-creation via inter-firm coordination (as opposed to unilateral externalization of activities); (2) mutual dependence between supplier and customer due to the supplier's taking over activities; and (3) the blurring of organizational boundaries because of mutual dependence. These dimensions manifest themselves, even though in different degrees, after the initiation of any outsourcing relationship: these variables are new to the literature on outsourcing, which focuses on the ex ante dimensions that influence the customer's pre-relational choices such as "make or buy" and relationship type.

Idioma: Inglês

Tipo (Avaliação Docente): Científica

Nº de páginas: 11