Conflict Management Reason and Emotion

Code:

OP113

Acronym:

GCRE

Instance: 2009/2010 - 1S

Active?	Yes
Responsible unit:	Education Sciences
Course/CS Responsible:	Master Degree in Educational Sciences

Cycles of Study/Courses

Acronym	No. of Students	Study Plan	Curricular Years	Credits UCN	Credits ECTS	Contact hours	Total Time
MCED	23	Official Curricular Structure	1	-	6	-

Teaching language

Portuguese

Objectives

This curricular unit aims at complementing initial training in an emerging area, offering students a wide overview of conflict management processes.
This curricular unit is based on learning by experience in a wide range of situations (from logical reasoning to theatre). It thus involves a significant amount of exercises, role-plays and simulations.

Objectives (learning outcomes):
- to identify the nature of conflicts, their sources and dynamics;
. to identify different approaches to conflict management, from game theory to communicating emotions;
- to master logical, communicational and emotional processes of conflict management;
- to master fundamental ethical issues in conflict management.

Competences to acquire:
- to analyses the components of a given conflict;
- to apply logical processes and techniques of conflict management;
- to apply communicational processes and techniques of conflict management;
- to apply emotional processes and techniques of conflict management;
- to design conflict management systems.

Program

0. Conflicts, reason and emotions.
1. Game theory: rationality, strategy and decision.
2. Perception: frames and cognitive biases.
3: Communitcation: fundamental models.
4: Emotions: understanding and transforming them. The Theatre of the Oppressed.

Mandatory literature

Lewicki Roy J.; Negotiation. ISBN: 007-124460-3
Goleman Daniel; Inteligência emocional. ISBN: 972-759-063-2
Goffman Erving; Les^cadres de l.expérience. ISBN: 2-7073-1372-6
Coleman James S.; Rational choice theory. ISBN: ISBN 0-8039-4762-3
Shubik Martin; Theorie des jeux et sciences sociales. ISBN: 2-7178-2132-5
Watzlawick Paul; Pragmática da comunicação humana. ISBN: 85-316-0314-5
Boal Augusto; Teatro do oprimido. ISBN: 85-200-0265-X

Teaching methods and learning activities

Lecture.
Debate.
Group-work.
Role-plays and simulations.

keywords

Social sciences

Evaluation Type

Evaluation with final exam

Assessment Components

Description	Type	Time (hours)	Weight (%)	End date
Attendance (estimated)	Participação presencial	0,00
	Exame	15,00
	Exame	3,00
	Total:	-	0,00

Amount of time allocated to each course unit

Description	Type	Time (hours)	End date
	Frequência das aulas	20
	Frequência das aulas	15
	Frequência das aulas	10
	Total:	45,00

Eligibility for exams

The evaluation process requires that students attend classes, without prejudice of what is stated in item 4, article 9 of the evaluation regulation.

Calculation formula of final grade

The final mark is given based on the final examination (essay).

Examinations or Special Assignments

Students that receive a mark below 10 will need to reformulate their essays.

Special assessment (TE, DA, ...)

Not applicable.

Classification improvement

Reformulation of the essay.