Evaluation of an Integrated Mobile Payment, Ticketing and Couponing Solution Based on NFC

• Type: Article in International Conference Proceedings Book
• Date: 2014

Authors

Marta Campos Ferreira (Author) FEUP; João Falcão e Cunha (Author) FEUP; Rui José (Author) Other; Helena Rodrigues (Author) Other; Miguel Pimenta Monteiro (Author) FEUP; Carlos Ribeiro (Author) Other

Conference proceedings International

Title: NEW PERSPECTIVES IN INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 2

Pages: 165-174

World Conference on Information Systems and Technologies (WorldCIST)

Funchal, PORTUGAL, APR 15-18, 2014

Indexing

ISI Web of Knowledge - 6 Citations

Scopus - 5 Citations

Scientific classification

FOS: Engineering and technology

Other information

Authenticus ID: P-009-C4D

DOI: 10.1007/978-3-319-05948-8_16

Abstract (EN): The emergence of Near Field Communication technology added more functionality to mobile phones. People can now access to new mobile services such as payment, ticketing, couponing, and control access to cars, homes and hotels. Although these services seem to complement each other, most studies have focused on the development and evaluation of each mobile service individually. In this paper, we propose an integrated mobile service solution payment, ticketing and couponing - based on NFC. This solution was evaluated in a two-phase user study, which was run in real environment. Participants have largely appreciated the integration of tickets and discount coupons on the payment process. However, despite the integration of services being one of the strongest points of the solution, it also revealed to be one of the main challenges that any payment systems may have to address. Findings suggest that adding additional services to a solution may become very complex from a cognitive perspective.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 10