Abstract (EN):
This paper introduces work practice modeling and
simulation as a mean to assess and evolve the airline organizational structure performance. It departs from the empirical knowledge conveyed through interviews with airline operators and builds an analytical infrastructure geared towards evaluating the current and hypothetical organizational structures. To better reproduce the operational control challenges faced by airline companies it uses real pre and post operational data containing scheduled flights, delay codes and aircraft and crew osters.
By the end of the research study, the simulation of the same operational scenario across four distinct organizational structures demonstrated improvements up to 15% in disruption handling time and up to 21% in collaborator stress.
Language:
English
Type (Professor's evaluation):
Scientific
Contact:
Antonio Castro