Quality certification in the virtual enterprise, an objective tool for supply chain management and customer satisfaction

• Type: Article in International Conference Proceedings Book
• Date: 2000

Authors

João José Pinto Ferreira (Author) FEUP; José Baptista Mendonça (Author) FEUP; Ângelo Martins (Author) Other

Conference proceedings International

Title: Working Conference on Infrastructures for Virtual Enterprises, PRO-VE’2000

Pages: 479-486

Florianopolis, Brazil, 4-6 December 2000

Other information

DOI: 10.1007/978-0-387-35399-9_46

Abstract (EN): In the scope of virtual and networked enterprises. we propose a way to integrate quality management into enterprise modeling and allow for quality certification of the whole enterprise. ISO 9001:2000 is presented as a suitable standard for these enterprises quality management systems implementation. On the other hand, quality management system certification in the scope of ISO 10011 is quite difficult, being presented some alternative scenarios for certification. © 2001 by Springer Science+Business Media New York.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 8