Organisational influence on volunteer satisfaction and attitudes towards HRM practices: The case of hospital volunteers

• Type: Article in International Scientific Journal
• Date: 2012

Authors

ferreira, mr (Author) Other; Teresa Proença (Author) FEP; proenca, jf (Author) FEP

Journal

Title: International Review on Public and Nonprofit Marketing

Vol. 9

Pages: 27-42

ISSN: 1865-1984

Publisher: Springer Nature

Indexing

ISI Web of Knowledge

Scopus - 21 Citations

Other information

Authenticus ID: P-008-39H

DOI: 10.1007/s12208-011-0071-z

Abstract (EN): We examine volunteer satisfaction with HRM practices, namely recruitment, training and reward in NPOs and attitudes regarding the appropriateness of these practices. The participants in this study are 76 volunteers affiliated with four different NPOs, who work in hospitals and have direct contact with patients and their families. Analysing aggregate results we show that volunteers are more satisfied with training, and consider the training strategies to be very appropriate. After identifying differences between organisations we discover that in some organisations volunteers are satisfied with rewards but they have negative attitudes regarding the appropriateness of the recognition strategies. We also identify the volunteers who are the most and the least satisfied. © 2011 Springer-Verlag.

Language: English

Type (Professor's evaluation): Scientific

No. of pages: 16