A Survey of Mobile Ticketing Services in Urban Mobility Systems

• Type: Article in International Scientific Journal
• Date: 2020

Authors

Marta Campos Ferreira (Author) FCUP; Teresa Galvão Dias (Author) FEUP; Falcão e Cunha, J (Author) Other

Journal

The Journal is awaiting validation by the Administrative Services.

Title: International Journal of Smart Sensor Technologies and Applications

Vol. 1

Pages: 17-35

ISSN: 2644-1845

Other information

Authenticus ID: P-00V-3TD

DOI: 10.4018/ijssta.2020040102

Abstract (EN): <jats:p>Modern mobile ticketing service solutions facilitate access to mobility services and free customers from difficult purchasing decisions. However, implementing these solutions is complex, as they involve many different stakeholders, with sometimes conflicting interests. This paper presents a survey of mobile ticketing services in the urban mobility context. It starts by defining mobile ticketing and explores the different electronic ticket schemes that are being implemented around the world, as well as the most used technologies to provide the service. Then, it addresses the complex mobile ticketing ecosystem, identifying the main actors involved, their motivations, and concerns. This allows the authors to define their role and contribution to the mobile ticketing ecosystem. Finally, the paper presents future trends and research directions related to mobile ticketing services, being a valuable guide for researchers and practitioners.</jats:p>

Language: English

Type (Professor's evaluation): Scientific